General Manager
Company: Service King
Location: Peoria
Posted on: January 8, 2021
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Job Description:
Position Title: General Manager Department: OperationsReports
To: Director of OperationsOur Company:For over 40 years, Service
King has been a collision repair operator of choice, with 350
locations in 24 states with a mission to provide a secure,
fulfilling workplace that motivates our teammates to deliver safe,
superior repairs with excellent customer service.Position Summary:A
General Manager is responsible for leading the shop------s
operations and ensuring it meets or exceeds goals for customer
service, gross profit and operational efficiency.This position
requires strong leadership and team building skills, investment in
employee growth and development, a high level of technical
expertise in collision repair estimatics and production, and strong
customer relationship management experience.Responsibilities:Meet
or exceed location revenue goals and other KPIs: Manage the front
and back of shop from vehicle intake through delivery to ensure a
high level of shop throughput, production quality and efficiency,
such that the location meets or surpasses KPIsLabor assignment and
production management: Responsible for assigning repair jobs to
Body Technicians and prioritizing vehicles for teardown or
paintTeammate support: Support teammates during peak times by
receiving customers, checking-in vehicles and writing estimates as
neededMonitor and attain production goals and standards: Ensure all
repairs are in line with Service King and I-Car quality standards,
all repairs are billed accurately and correctly, and back of shop
PPE protocol is upheld for teammate safetyComplete shop payroll and
staffing in a timely manner: Ensure production staff adheres to
punch-in/out guidelines and flag-hour procedures for weekly payroll
processing and manage staff PTO, vacation or leaveManage daily
production flow: Communicate with team (Body Technicians, Repair
Planners, Shop Assistants) to ensure production is moving as needed
to meet delivery requirementsWrite DRP complaint estimates (as
needed): Write complete estimates after full disassembly and damage
discovery, update CE------s estimates as needed, and lock final
estimatesTeam acquisition, coaching and development: Responsible
for understanding all teammate position requirements, interviewing
and hiring the best candidates for roles based on skills and
experience, and providing individual teammate performance coaching,
feedback and support for growth/progression opportunitiesAdditional
responsibilities as assigned Competencies:Core
Competencies:Teamwork - Builds strong relationships and works
collaboratively with others to meet shared goals; Strengthens
relationships by promoting mutual trust and supporting
teammates.Accountability - Holds self and others accountable to
meet and exceed commitments; Focuses on quality results, monitors
progress, learns from mistakes, and strives for improvement.Results
Driven - Can be counted on to drive pace to achieve results and
consistently meet or exceed expectations; Executes priorities with
a focus on critical work to achieve targeted goals.Sound Judgment -
Makes good decisions by analyzing the situation, leveraging
experience, and using available information; Objectively evaluates
problems, discovers root causes, and works toward timely
resolution.Customer Focus - Maintains a relentless focus on
customers and is committed to the continuous improvement of
services; Keeps internal and external customers in mind at all
times and strives to proactively address customer concerns and
needs.Leadership Competencies:Model the Way - Be authentic to the
Service King Core Values, ------The Service King Way------; Be the
example by aligning your behaviors in a way that shows others how
to act.Inspire a Shared Vision - Challenge yourself and your team
by creating bold objectives that excite and inspire; Create a
personal connection between a teammate------s goals, your
team------s goals and Service King------s Vision.Challenge the
Process - Be the owner of the process committed to constant
improvement both personally and collectively as a team; Look for
new ways to get things done effectively and learn from
mistakes.Enable Others to Act - Develop your talent by ensuring
teammates are engaged, challenged, and growing; Share power and
responsibility by involving your team on routine and important
tasks and decisions.Encourage the Heart - Recognize hard work and
reward success; Build strong relationships by caring about your
team and celebrating both large and small victories.Specialized
Competencies:Analytical Ability - Ability to work with a large
number of details and data; Ability to analyze and challenge
details, data and facts prior to decision making in order to
repeatedly make accurate decisionsAttention to Detail - Ability to
process detailed information effectively and
consistentlyMulti-tasking - Ability to work on and successfully
complete many different tasks or projects at the same timeStress
Management - Ability to perform under pressure and in adversityTime
Management - Ability to analyze workload, assign priorities and
maintain focus on tasks at hand in order to efficiently get work
doneWritten and Verbal Communication - Ability to provide clear,
concise information in writing, via phone or in-personPosition
Requirements:Basic/Required:Knowledge of Collision Industry
including high-level knowledge of insurance procedures and
requirements for a variety of carriersAptitude in decision-making
and problem solvingAbility to lead and work collaboratively with
others to meet shared objectivesDemonstrated ability to meet
deadlines and achieve successful resultsProficient knowledge and
use of estimating softwareProficient with Computers and other
technologyValid driver------s license requiredLegally authorized to
work in the United StatesPreferred:Bilingual (Spanish)I-Car
certificationPrevious experience working in CCC ONE Total Repair
PlatformService King provides equal employment and affirmative
action opportunities to applicants and employees without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
Keywords: Service King, Peoria , General Manager, Executive , Peoria, Arizona
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