Customer Service Agent
Company: Allegiant Air
Location: Peoria
Posted on: January 27, 2023
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Job Description:
Summary
This position is responsible for providing customer service to all
customers, including scheduled or charter services. Customer
Service agents must be attentive to the customer's needs, politely
handling their inquiries promptly, and completing the required
transactions per company policy and procedures.
Visa Sponsorship Available
No
Minimum Requirements
Combination of Education and Experience will be considered. Must be
authorized to work in the US as defined by the Immigration Act of
1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Certification: No
Years of Experience: Minimum one (1) year experience Customer
Service experience.
Preferred Requirements
* Effective communication skills, both verbal and written.
* Ability to work efficiently under time constraints.
* Must be available to work flexible hours, including nights,
weekends, holidays, and long hours during irregular operations.
* Must be well groomed and adhere to the dress code policy.
* Must be at least 18 years of age and possess a valid driver's
license.
* Able to attend required training.
* Strong computer skills and ability to use general office
equipment.
* Ability to work in extreme weather conditions.
* TRAINEE STATUS: Upon offer of employment, you will remain in
trainee status until successful completion of all practical and
written curriculum.
Job Duties
* The ideal candidate must be people oriented, highly motivated
with a positive and friendly attitude.
* Process tickets, check baggage, monitor carry-on baggage for size
and quantity, and assign seats.
* Provide information on arrival and departure times, boarding
procedures, carry-on regulations, and seat assignments.
* Handle denied boarding situations, solicit volunteers,
re-accommodate customers and provide hotel, meal, and taxi vouchers
when appropriate Ensure compliance with FAA, Allegiant Air and
airport regulations.
* Enforce safety/security measures and monitor sensitive safety
zones.
* Assist Customers with special needs, i.e., Customers who need
assistance in boarding Ad hoc assignments as requested by the Lead
or Supervisor Complete required reports Meets arriving flights at
baggage carousel to ensure proper handling of bags.
* Monitors baggage carousel for unclaimed baggage.
* Stores unclaimed bags in Baggage Service Office until claimed or
turned over to System Baggage Services.
* Handles delayed baggage issues, ensuring a written report is
completed and follows up with customers until the bag is located,
or the file is sent to Systems Baggage Services.
* Inform customers of Allegiant Air policies and procedures, re:
lost, damaged, or replacement baggage and pilferage claims.
* Provides consequential expenses to applicable customers when
there is a delayed bag.
* Ensure delivery of baggage to the affected customer for late
arriving or miss-loaded bags.
* Follow-up with customers regarding lost baggage, replacement of
damaged bags, car seats, strollers, etc.
* Trace loaner wheelchairs, car seats, etc.
* Track replaced, damaged, and miss-loaded baggage Assists with
lost and found articles.
* Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a
representative of those that must be met by a Team Member to
successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team
Member is regularly required to stand, sit, talk, hear, see, reach,
stoop, kneel, climb and use hands and fingers to operate various
types of tools and equipment (i.e. hand trucks, carts, ramps, tugs,
etc.). May be required to lift, push, pull, or carry up to 300 lbs.
May be required to work various shifts/days in a 24-hour situation.
Regular attendance is a requirement of the role. Exposure to
heights, small spaces, extreme noise (i.e. airport with planes,
vehicles, and other machinery), temperature, wind, and light
fluctuations. Ability to work in a confined area as well as the
ability to crawl in and out of small spaces for extended periods of
time. Ability to wear personal protective gear. Some travel may be
a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service
provider during declared national and state emergencies. Team
Members will be required to report to their assigned trip or work
location during national and state emergencies unless prohibited by
local, state or federal order.
EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
People of color, women, LGBTQIA+, immigrants, veterans and persons
with disabilities are encouraged to apply.
Starting hourly rate for this position is $15/hr
Full Time Benefits:
Bonus consideration
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays and sick time
Part Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays and sick time
Keywords: Allegiant Air, Peoria , Customer Service Agent, Sales , Peoria, Arizona
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