Inbound Sales/Service Advisors - Work from Home
Company: Conduent
Location: Peoria
Posted on: April 3, 2021
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Job Description:
About Conduent Conduent delivers mission-critical ?services and
solutions on behalf of businesses and governments - creating
exceptional outcomes for its clients and the millions of people who
count on them. Through people, process and technology, Conduent
solutions and services automate workflows, improve efficiencies,
reduce costs and enable revenue growth. It's why most Fortune 100
companies and over 500 government entities depend on Conduent every
day to manage their essential interactions and move their
operations forward. Conduent's differentiated services and
solutions improve experiences for millions of people every day,
including two-thirds of all insured patients in the U.S., 11
million employees who use its HR Services, and nearly nine million
people who travel through toll systems daily. Conduent's solutions
deliver exceptional outcomes for its clients including $17 billion
in savings from medical bill review for workers compensation
claims, up to 40% efficiency increase in HR operations, and up to
40% improvement in processing costs, while driving higher end-user
satisfaction. Learn more at www.conduent.com. Job Description Do
you like to help others solve their technology issues? Do you keep
up with the latest trends in technology, and are you always
interested in learning more? Do you get a sense of satisfaction
from sharing your knowledge to help people? If you answered yes to
the questions above, we want to hear from you! We are actively
seeking full-time agents to work from home and deliver excellent
technical customer service on behalf of our client - a world leader
in technology and innovation. As a Tier 1 Tech Support Advisor you
will be supporting our client's customers as a first point of
contact and resolving their technical issues. We will rely on you
to actively listen to our clients' customers, use your technical
experience, passion and creativity to meet their needs and deliver
a world-class experience across every interaction you have with
them. In this role, you will not only be there to help customers
with their account issues, but also provide them with exceptional
service. You will be working independently from home and will be
expected to collaborate with management and co-workers in a remote
setting. To be successful in this role, you should have the ability
ensure call resolution in a timely manner, have excellent verbal
and written communication skills, maintain the highest standards of
quality, guarantee customer satisfaction on every call, provide
product solutions, and perform other duties as assigned. Conduent
has an exciting opportunity waiting for you, if you: --- Are you a
problem solver who can patiently listen to, understand, and address
complex customer issues--- Have strong people skills to build a
genuine connection with a customer--- Can navigate multiple
applications and research solutions with ease--- Love helping
people and guiding them to the best solution for their issue--- Are
excited by innovative technology--- Want to work with one of the
world's most recognized brands--- Provide calm conflict resolution
and problem resolution for frustrated customers--- Can work in a
structured environment for the duration of your allotted, full-time
schedule taking high-volume calls from customers--- Can commit to
100% attendance for three weeks of paid training We have a variety
of schedules available and will include at least one weekend day.
To meet our requirements, you should: --- Be at least 18 years or
older--- Have a High School Diploma, or equivalent--- Be able to
successfully pass a criminal background check--- Have at least six
months of customer service experience--- Preferably, have previous
Contact Center and/or work from home experience--- Have strong
computer knowledge, including ability to accurately type at least
30 wpm; familiarity with iOS and/or macOS, or comparable technology
is preferred--- Be able to work independently with discipline and
motivation to succeed in a virtual environment--- Have excellent
English written and verbal communication skills--- Be courteous and
friendly with high degree of professionalism--- Thrive in a
fast-paced work environment--- Live in one of the following states
AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS,
MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT,
VT, VA, WA, WV, WI, WY In return we offer: --- $14.25 per hour plus
incentive and bonus programs--- Health Benefits for you and your
family, including medical, dental, vision--- Ability to develop
your skills and grow your career--- Paid Time Off--- An opportunity
to work for a company passionate about helping people We are
currently NOT hiring in the following geographies: States: AK, CA,
HI, MA, IL, MT Metro Areas: MN - Minneapolis, IL - Chicago, NY -
New York City, OR - Portland, MD - Montgomery County, Seattle, WA
Closing Conduent is an Equal Opportunity Employer and considers
applicants for all positions without regard to race, color, creed,
religion, ancestry, national origin, age, gender identity, gender
expression, sex/gender, marital status, sexual orientation,
physical or mental disability, medical condition, use of a guide
dog or service animal, military/veteran status, citizenship status,
basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to
apply for or compete for employment with Conduent may request such
accommodation(s) by clicking on the following link, completing the
accommodation request form, and submitting the request by using the
"Submit" button at the bottom of the form. For those using Google
Chrome or Mozilla Firefox please download the form first: click
here to access or download the form. You may also click here to
access Conduent's ADAAA Accommodation Policy.
Keywords: Conduent, Peoria , Inbound Sales/Service Advisors - Work from Home, Sales , Peoria, Arizona
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