REMOTE BI Analyst - Military Veterans
Company: USAA
Location: Phoenix
Posted on: May 2, 2024
|
|
Job Description:
Why USAA?
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. As a dedicated
Decision Science Analyst Senior, you will provide decision support
for business areas across the enterprise. Staff in this area will
be responsible for applying mathematical and statistical techniques
and/or innovative /quantitative analytical approaches to draw
conclusions and make 'insight to action' recommendations to answer
business objectives and inspire change. The essence of work
performed by the Decision Science Analyst involves gathering,
manipulating, and synthesizing data (e.g., models and other
relevant information to draw conclusions and make recommendations
resulting in implementable strategies.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. Relocation assistance is not
available for this position.
This position can work remotely in the continental U.S. with
occasional business travel.
The goal of the Bank Digital Tagging and Analytics program is to
improve customer engagement, experiences for product acquisitions
and servicing, customer representative servicing, fraud detection,
and regulatory compliance by driving and enabling tagging and
analytics in our digital channels including mobile, web, and
customer servicing portal. This role requires understanding and
experience with tagging lifecycle, analysis & design, management,
standards and procedures, implementation, testing and validation,
quality assurance, and governance enabled via Tealium and Adobe
Analytics.
You will join a team of dedicated Digital Tagging and Data Products
Analysts to collaborate, design, deliver, consult, and advise on
tagging strategy, solutions, and capabilities across various
partners and team members in the Bank, Data and Analytics
community, and Enterprise organizations. Demonstrating and
continuously improving upon KPI and measurement-driven approaches
will encompass digital properties and experience interaction and
behavioral analysis, tagging design which will lead to
comprehensive data collection, key events that should be captured
across the experience flow and funnel, ensuring data accuracy and
integrity, and overall compliance to standards. Tagging analytics
will include customer engagement behavior, experience engagement
metrics and trends, conversion optimization, abandonment tracking
and reduction, friction and exception insights, cross-channel
switching, and a variety of other complimentary analytics
experience performance management by applying tools as Adobe
Analytics Workspace, Glassbox, and custom querying and analysis of
these assets on our Data Cloud Snowflake platform. Collaboration
and communication with experience owners, channel application IT,
and other cross-functional teams is crucial for planning, tracking,
and delivering foundational tagging data assets and derived
omnichannel experience data and metrics. Additionally, this role
will provide strategic mentorship to management, ensure data
governance and compliance, manages partners, demonstrate strong and
evolving business insight, has excellent communication skills, and
stays updated with industry trends and standard methodologies.
Applies innovative and scientific/quantitative analytical
approaches to draw conclusions and make 'insight to action'
recommendations to answer the business objective and drive the
appropriate change
- Translates recommendation into communication materials to
effectively present to various levels of management.
- Incorporates visualization techniques to support the relevant
points of the analysis and ease the understanding for less
technical audiences.
- Identifies and gathers the relevant and quality data sources
required to fully answer and address the problem for the
recommended strategy through testing or exploratory data analysis
(EDA).
- Integrates/transforms disparate data sources and determines the
appropriate data hygiene techniques to apply.
- Thoroughly documents assumptions, methodology, validation and
testing to facilitate peer reviews and compliance requirements.
- Understands and adopts emerging technology that can affect the
application of scientific methodologies and/or quantitative
analytical approaches to problem resolutions.
- Succinctly delivers analysis/findings in a manner that conveys
understanding, influences various levels of management, garners
support for recommendations, drives business decisions, and
influences business strategy.
- Remains informed on current data and analytics trends, (Ex:
Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT,
Streaming/NRT data)
- Seeks opportunities to continue to learn in the data and
analytics space, whether informal (E.g., Ensures risks associated
with business activities are effectively identified, measured,
supervised, and controlled in accordance with risk and compliance
policies and procedures.
Bachelor's degree in quantitative analytics field such as
Economics, Finance, Statistics, Mathematics, Actuarial Sciences,
Operations Research, Data and/or Business Analysis, Data Science or
other quantitative subject area; OR 4 years of related experience
in statistics, mathematics or quantitative analytics (in addition
to the minimum years of experience required) may be substituted in
lieu of degree.
- 6 years of data & analytics experience OR a minimum of 4 years of
data & analytics experience and up to 2 years of progressive
functional business proven experience within the respective
industry of responsibility (i.e. for a total of 6 years combined
experience OR advanced degree in quantitative analytics field such
as Economics, Finance, Statistics, Mathematics, Actuarial Sciences,
Operations Research, Data and/or Business Analysis, Data Science or
other quantitative field and 4 years of proven experience in
data/analytics or functional business experience within the
respective industry of responsibility (i.e. Sophisticated knowledge
of data analysis tools, data visualization, developing analysis
queries and procedures in SQL, SAS, BI tools or other analysis
software, and relevant industry data & methods and ability to
connect external insights to business problems.
- Experience with new and emerging data sets, and incorporation
(data wrangling, data munging) into new insights.
US military experience through military service or a military
spouse/domestic partner
- Demonstrated strong experience and business insight in tagging
lifecycle management, tagging analysis and design, and
implementation for Banking experiences.
- Performed diagnostic and descriptive performance analytics,
visualization, and actionable insights' narrative on customer
engagement behavior, experience engagement metrics and trends,
conversion optimization, abandonment tracking and reduction,
friction and exception insights, and cross-channel switching
demonstrating tools as Adobe Analytics Workspace and Glassbox.
- Experience developing and/or applying data discovery and analysis
frameworks and tools such as SQL and Python to address challenges
and gaps in tagging data and metadata.
- Applied statistical techniques to identify trends, patterns,
anomalies, and correlations within channel and cross-channel
data.
- Professional experience researching, demoing, and proving
innovation thinking with Proof of Concepts, and eventual products
that can materially impact data automation, data quality, data
models, data stitching, and data consumption.
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Applications for
this position are accepted on an ongoing basis, this posting will
remain open until the position is filled. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Peoria , REMOTE BI Analyst - Military Veterans, Professions , Phoenix, Arizona
Click
here to apply!
|