ERP Customer Support Analyst II

Company: VirtualVocations
Location: Peoria
Posted on: November 13, 2023

Job Description:

A company is looking for an ERP Customer Support Analyst II.
Key Responsibilities:

Assist customers with PDI software issue resolution
Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately
Work closely with SMEs and Software Engineers to create knowledgebase content

Required Qualifications:

Top-notch customer service skills and ability to build rapport
Ability to troubleshoot complex software issues and test software applications
Ability to translate complex technical issues into layman's terms
Ability to multi-task and prioritize issues in a fast-paced work environment
Prior experience supporting ERP application preferred

Keywords: VirtualVocations, Peoria , ERP Customer Support Analyst II, Professions , Peoria, Arizona

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