ERP Customer Support Analyst II
Posted on: November 13, 2023
A company is looking for an ERP Customer Support Analyst II.
Assist customers with PDI software issue resolution
Identify, analyze, and resolve customer issues, documenting work in
case notes, and escalating issues appropriately
Work closely with SMEs and Software Engineers to create
Top-notch customer service skills and ability to build rapport
Ability to troubleshoot complex software issues and test software
Ability to translate complex technical issues into layman's
Ability to multi-task and prioritize issues in a fast-paced work
Prior experience supporting ERP application preferred
Keywords: VirtualVocations, Peoria , ERP Customer Support Analyst II, Professions , Peoria, Arizona
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