Bilingual Eligibility Representative - Onsite Banner UMC Phoenix ED
Company: Centauri Health Solutions
Location: Phoenix
Posted on: May 8, 2024
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Job Description:
Centauri Health Solutions provides technology and
technology-enabled services to payors and providers across all
healthcare programs, including Medicare, Medicaid, Commercial and
Exchange. In partnership with our clients, we improve the lives and
health outcomes of the members and patients we touch through
compassionate outreach, sophisticated analytics, clinical data
exchange capabilities, and data-driven solutions. Our solutions
directly address complex problems such as uncompensated care within
health systems; appropriate, risk-adjusted revenue for specialized
sub-populations; and improve access to and quality of care
measurement. Headquartered in Scottsdale, Ariz., Centauri Health
Solutions employs 1700 dedicated associates across the country.
Centauri has made the prestigious Inc. 5000 list since 2019, as
well as the 2020 Deloitte Technology Fast 500 list of the
fastest-growing companies in the U.S. For more information, visit
www.centaurihs.com.Role Summary:Bilingual Eligibility
Representatives work onsite with our hospital client staff,
patients and other team members while interviewing patients to
determine program eligibility. Bilingual Eligibility
Representatives conduct analysis of patients' potential
reimbursement and partner with patients to ensure complete
understanding of benefits application process. Bilingual
Eligibility Representatives partner with team members and client to
ensure that patients' and clients needs are met.Schedule will be:
Tuesday - Saturday 8 am to 4:30 pm.Learn more about this position
by watching a short interview with a current Centauri associate:
https://www.youtube.com/watch?v=PFboT-nT4ygRole Responsibilities:
Meet with under-insured or uninsured patients to explore & identify
all possible eligibility program solutions/options Obtain and
review referrals daily to determine appropriateness for potential
interview and eligibility, begin application process when possible
Interview patients; conduct analysis of potential reimbursement,
and determine eligibility Introduce services, sets expectations for
process and communication to ensure patient understanding Partner
with patients to ensure patient understanding of process and assist
with any questions during the application process Obtain and manage
all needed forms from patients, and follow up throughout process
Identify any additional patient needs and direct them to
appropriate agencies for assistance Leverage technology and account
processing workflows; maintains data integrity with accurate and
concise documentation in systems Serve as intermediary for client,
account reps and managers, while interacting with team members and
hospital staff in a productive, cooperative manner Provide strong
client service and collaboration with the team Understand and agree
to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering
to the organizations information security policies Read, understand
and agree to security policies and complete all annual security and
compliance trainingRole Requirements: 2+ years customer service
experience Must be fluent in Spanish (speak, read, write) Must be
able to work onsite at hospital facility Must be able to work:
Tuesday - Saturday 8 - 4:30 pm Outstanding communication skills and
desire to provide excellent customer service A strong concept of
patient advocacy and the desire to help someone every day A strong
work ethic, ability to work independently while making a difference
Strong computer skills and the ability to multitask while working
in a fast-paced environment A positive outlook and eagerness to
learn Consistent punctuality and attendance Healthcare experience,
patient contact experience a strong plus#indeed3We believe strongly
in providing employees a rewarding work environment in which to
grow, excel and achieve personal as well as professional goals. We
offer our employees competitive compensation and a comprehensive
benefits package that includes generous paid time off, a matching
401(k) program, tuition reimbursement, annual salary reviews, a
comprehensive health plan, the opportunity to participate in
volunteer activities on company time, and development
opportunities. This position is bonus eligible in accordance with
the terms of the Companys plan.Centauri currently maintains a
policy that requires several in-person and hybrid office workers to
be fully vaccinated. New employees in the mentioned categories may
require proof of vaccination by their start date. The Company is an
equal opportunity employer and will provide reasonable
accommodation to those unable to be vaccinated where it is not an
undue hardship to the company to do so as provided under federal,
state, and local law.Factors which may affect starting pay within
this range may include geography/market, skills, education,
experience and other qualifications of the successful
candidate.This position is bonus eligible in accordance with the
terms of the Companys plan.by Jobble
Keywords: Centauri Health Solutions, Peoria , Bilingual Eligibility Representative - Onsite Banner UMC Phoenix ED, Other , Phoenix, Arizona
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