Member Services Attendant II @ KIVA
Company: Bluestar Resort & Golf LLC
Location: Peoria
Posted on: May 28, 2023
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Job Description:
**Member Services Attendant II @ KIVA** Location **Peoria, AZ**
Job Code **10510** # of Openings **1** **Trilogy at Vistancia: Kiva
& Mita Clubs** Trilogy at Vistancia is comprised of three feature
club experiences, the golf club, the original community
centerpiece, Kiva Club, and the recently introduced Mita Club. The
golf course, the feature restaurant, V's Taproom, the full-service
Alvea Spa, and the events & weddings venue are all available to the
public. **Where:** Peoria, 40 minutes west of Scottsdale &
Northwest of downtown Phoenix, Arizona **POSITION OVERVIEW:**The
Member Services Attendant II is responsible for all resident and
guest needs and represents the Club as an initial contact at the
front desk. Professional and friendly communication, coordination,
and cooperation sets the tone for positive resident and guest
attitudes while visiting the Club. This position reports to the
Member Services Manager. **KEY RESPONSIBILITIES**: * Communicate
the core values and mission of BlueStar Resort & Golf (BSRG) to
support the achievement of company goals. * Greet and welcome
members and guests in an energetic and friendly fashion, according
to Trilogy protocol, via phone or onsite.Respond to requests and
direct calls to staff members and relay messages. * Screen members
and guests for applicable building access, according to community
regulations; issue identification cards to new residents. * Provide
guests and members with information, including a variety of quality
choices and arrangements regarding the Club, recreation, or other
activities; must have extensive knowledge of the Club and local
area events. * Maintain daily standard operating procedures for the
opening and closing of the Club, including a walk through the
Clubhouse for a general inspection to assure the rooms are clean,
set up properly, and visually meet Clubhouse standards. * Monitor
Club and fitness rules to ensure they are being enforced. *
Schedule and conduct welcome registrations for New Members, Renters
and Resales. * Input proper data entry for Membership profile for
renters, resales and new homeowners in DNA, IBS, MTL and TVA Mail
list continually. * Maintain rental/lease date expirations
processes monthly . * Provide resident services and business center
support (copying, mailing, and Fax), schedule appointments,
orientation sign up, event registration and fee collection, access
to lost and found, and other homeowner services. * Assist Member
Services Manager with administrative support, such as mail
delivery, email and phone calls, spreadsheet creation, data entry
and mass mailings, updates to website, creation of reports and
promotional flyers, general filing, etc. * Create monthly Welcome
Binders for new homeowners. * Provide an inventory for merchandise.
* Maintain the organization and function of all front office
equipment and the lobby; assure proper inventory of general office
supplies; work with maintenance staff and vendors for repairs. *
Provide a clean and safe environment for members and guests. *
Other duties and responsibilities may be assigned. **PERSONAL
ATTRIBUTES:*** Must be highly customer oriented and responsive with
high need for closure. * Able to work under pressure and balance
multiple priorities and assignments. * Strong team-building skills
including the ability to lead, cooperate, and motivate. * Must be
role model and able to live our BlueStar core values: + Honesty and
Integrity + Respect for the Individual + Teamwork + Competitive
Spirit **MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:*** High
School diploma or equivalent preferred. * One to three years
relative customer service or hospitality experience preferred. *
Experience in a Homeowner Association environment preferred. *
Computer literate with proficiency in Microsoft Office. * Ability
to read and comprehend simple instructions, short correspondence,
and memorandums. * Ability to communicate positively and
effectively with team members and supervisors about job tasks and
responsibilities. * Desire to contribute to a productive work
environment by maintaining a positive attitude with team members
and the public. * Must be self-motivated, follow direction, and
able to work independently with little supervision. * Must have
excellent verbal communication and customer service skills while
dealing with members, guests, and staff. * Must demonstrate
initiative, with an ability to think, work, solve practical
problems, and make independent decisions based on sound judgment. *
Must have good time management, organization, and follow-up skills.
* Must be able to consistently achieve high work standards;
attention to detail, accuracy and timeliness is expected. * Must be
able to pay attention to multiple details and be comfortable
working in a fast-paced environment where continuous improvement is
expected. * This position requires a flexible schedule to include
evenings and weekends. * Valid drivers license may be required.
**WORK ENVIRONMENT:**This position operates indoors and routinely
uses standard office equipment, such as computers, phones, copy and
fax machines. The noise level in the work environment is usually
moderate. **PHYSICAL DEMANDS:**The physical demands described here
are representative of those an employee encounters while performing
the essential functions of this job. While performing the duties of
this job, the employee is regularly required to see, hear, speak
clearly and understand the speech of another person, sit or stand
for extended periods of time, walk or be able to move around the
work space, use hands to fingers, handle or feel, bend, and reach
with hands and arms. The employee must be able to occasionally lift
and/or move up to 20 pounds. **BLUESTAR RESORT & GOLF IS AN EQUAL
OPPORTUNITY EMPLOYER**
Keywords: Bluestar Resort & Golf LLC, Peoria , Member Services Attendant II @ KIVA, Other , Peoria, Arizona
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