Front Desk Specialist - Peoria, AZ
Company: Centerwell
Location: Peoria
Posted on: May 27, 2023
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Job Description:
Description
Healthcare isn't just about health anymore. It's about caring for
family, friends, finances, and personal life goals. It's about
living life fully. At CenterWell, a division of Humana, we want to
help people everywhere, including our associates, lead their best
lives. We support our associates to be happier, healthier, and more
productive in their professional and personal lives. We encourage
our people to build relationships that inspire, support, and
challenge them. We promote lifelong well-being by giving our
associates fresh perspective, new insights, and exciting
opportunities to grow their careers. At CenterWell, we're seeking
innovative people who want to make positive changes in their lives,
the lives of our members, and the healthcare industry as a
whole.
The Front Desk Specialist contributes to administration of care
management. Provides non-clinical support to the assessment and
evaluation of members' needs and requirements to achieve and/or
maintain optimal wellness state by guiding members/families toward
and facilitate interaction with resources appropriate for the care
and wellbeing of members. The Front Desk Specialist performs basic
administrative / clerical / operational / customer support /
computational tasks. Typically works on routine and patterned
assignments.
Responsibilities
CenterWell is seeking a dedicated, compassionate, and experienced -
Front Desk Specialist - who is interested in growing with the
company and being a part of something great!
Location : CenterWell Senior Primary Care office located at: 10280
North 91st Avenue, Peoria, AZ 85345
About CenterWell Senior Primary Care:
CenterWell Senior Primary Care, a subsidiary of Humana Inc., is
Humana's primary care medical group practice with centers open or
opening in Florida, Georgia, Kansas, Louisiana, Missouri, Arizona,
Nevada, North Carolina, South Carolina, Georgia, Kentucky and
Texas. CenterWell Senior Primary Care has a strong emphasis on
senior-focused primary care for members of Medicare Advantage
health plans and is committed to providing personalized,
high-quality primary care combined with an excellent patient
experience. CenterWell Senior Primary Care has experience in both
the treatment and management of most chronic and acute-care
conditions. The practices also provide health education and
value-added, well-being services at the centers and around their
neighborhoods to help both patients and community members improve
their health.
Front Desk Specialist Role Overview:
Greet patients
Register patients according to established protocols
Assist patients to complete all necessary forms and documentation
including medical insurance
Ensure patient information is accurate including billing
information
Inform patients of medical office procedures and policy
Maintain and manage patient records
Move patients through appointments as scheduled
Schedule visit transportation when required
Answer incoming calls and deal with inquiries
Transfer calls as required
Schedule patient appointments
Collect co-pays and payments
Report statistics as required`
Schedule hospital admissions, tests, scans and outside appointments
for patients
Obtain external medical reports as required by medical
professionals
Respond and comply to requests for information
Deal with incoming and outgoing mail
Complete other clerical duties as assigned
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean
Offer and provide tours of the center when needed
Safeguard patient privacy and confidentiality
Vaccine Policy:
For this job, associates are required to be fully COVID vaccinated,
including booster.
If progressed to offer, you will be required to:
Provide proof of full vaccination (including booster) OR
Wear masks at all times (except while eating or drinking), OR
Provide documentation for a medical or religious exemption
consideration.
This policy will not supersede state or local laws. Requests for
these exemptions should be submitted at least 2 weeks prior to your
scheduled first day of work.
Required Qualifications
High School Diploma
Experience with Microsoft, Word, Excel, Outlook
Administration support experience in a healthcare industry
Experience in a patient-facing or customer facing position within a
medical office or healthcare setting
Demonstrated excellent patient or customer service and
communication skills
Familiarity with care and well-being resources, or ability to
research and obtain information
This role is considered patient facing and is part of the company's
Tuberculosis (TB) screening program. If selected for this role, you
will be required to be screened for TB
Must be able to work at the clinic located at: 10280 North 91st
Avenue, Peoria, AZ, 85345
Preferred Qualifications
Bilingual English/Spanish- Must be able to speak, read, and write
in both languages without limitations or assistance
Associate's Degree
Experience with EMR's
Knowledge of medical terminology
Knowledge of Managed care and Medicare
Front Desk Specialist Working hours:
Scheduled 40 hours per week
Monday to Friday 8AM-5PM
Local travel may be required; Mileage is reimbursed
Being a part of the CenterWell team gives you benefits that
include:
We offer tangible and intangible benefits such as medical, dental
and vision benefits, 401k with company matching, tuition
reimbursement, weeks of paid vacation time, paid holidays,
work-life balance, growth, a positive and fun culture and much
more.
Alert: Humana values personal identity protection. Please be aware
that applicants selected for leader review may be asked to provide
a social security number, if it is not already on file. When
required, an email will be sent from Humana@myworkday.com with
instructions to add the information into the application at
Humana's secure website.
Interview Format:
To enhance our hiring and decision-making ability. Modern Hire Text
allows us to quickly connect and gain valuable information for you
pertaining to your relevant skills and experience at a time that is
best for your schedule.
If you are selected for a first round interview, you will receive
an email correspondence inviting you to participate in a Modern
Hire text interview. In this interview, you will read to a set of
interview questions and you will provide text responses to each
question. You should anticipate this interview to take about 15
minutes. Your text interview will be reviewed and you will
subsequently be informed if you will be moving forward to next
round of interviews.
Language Proficiency Testing:
Bilingual English/Spanish. Must be able to speak, read and write in
both languages without limitations or assistance. See Additional
Information on testing. --- Any Humana associate who speaks with a
member in a language other than English must take a language
proficiency assessment, provided by an outside vendor, to ensure
competency. Applicants will be required to take the Interagency
Language Rating (ILR) test as provided by the Federal
Government.
Equal Employment Employer:
CenterWell Senior Primary Care is more than an equal opportunity
employer, CenterWell's dedication to promoting diversity,
multiculturalism, and inclusion is at the heart of what we do in
all of our CenterWell roles. Diversity is more than a commitment to
us, it is the foundation of what we do. We are fully focused on
diversity of race, gender, sexual orientation, religion, ethnicity,
national origin and all of the other fascinating characteristics
that make us each uniquely wonderful.
Scheduled Weekly Hours
40
Centerwell, a wholly owned subsidiary of Humana, complies with all
applicable federal civil rights laws and does not discriminate on
the basis of race, color, national origin, age, disability, sex,
sexual orientation, gender identity or religion. We also provide
free language interpreter services. See our full accessibility
rights information and language options
https://www.partnersinprimarycare.com/accessibility-resources
Keywords: Centerwell, Peoria , Front Desk Specialist - Peoria, AZ, Other , Peoria, Arizona
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