Customer Service Specialist
Company: Recovery Innovations
Location: Peoria
Posted on: March 17, 2023
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Job Description:
Full Time, Non-Exempt
Shift: Thursday-Saturday e/o Wednesday 7:00 am-7:30 pm
Pay Range: $16.00-$17.00 per hour depending on experience.
Summary of Job: The Customer Service Specialist position acts as
the receptionist for the Program. The Customer Service Specialist
is also responsible for providing routine clerical and
administrative support with projects as needed.
Essential Duties and Responsibilities:
* Answers telephones and acts as receptionist for program, triages
phones calls and gathers pertinent information from callers to
accurately log the data elements of each and every call.
* Performs routine typing and other clerical tasks including
organizing, filing, copying and faxing.
* Maintains an organized office filing system that assures
confidentiality of all documents.
* Ensures the facility reception areas are neat and orderly at all
times.
* Performs functions necessary for the initial registration and
inputs individual's data into computer.
* Oversees the use, maintenance and repair of office equipment.
* Assists in the ordering and stocking of office supplies as
needed.
* Assists in the process of gathering data necessary to perform
billing and audit functions as requested.
* Maintains petty cash.
* Understands and adheres to RI International compliance standards
as they appear in the Code of Conduct and Conflict of Interest
Policies.
* Performs other related duties as assigned.
Job Requirements:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
must be representative of the knowledge, skills, minimum education,
training, licensure, experience, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential duties.
* Excellent computer skills, including Microsoft Office Suite.
* Effective communicate both verbally and in writing.
* Excellent interpersonal skills.
* Excellent customer service skills.
* Organizational skills and high degree of accuracy.
* Works cooperatively in a team environment.
* High School Diploma or equivalent, Associate's Degree
preferred.
* Minimum of one (1) year of clerical or office experience
required.
Driving Requirements:
* If driving is required for this position, must meet all
requirements outlined in RI International driving policy.
* If not qualified to drive per driving policy, a Non-Driver
Attestation form must be signed.
A Program Support Competency Checklist must be completed as part of
the new hire onboarding process.
Physical Demands:
May include work close to the eyes and substantial motions of the
wrist, hands, and/or fingers. Frequent sitting, standing, walking,
handling, finger dexterity; eye-hand-foot coordination, use of
corrected vision; color vision; use of auditory senses. May be
required to lift up to twenty (20) pounds.
Work Environment
May work in an office environment or behavioral health facility.
May have contact with individuals who are agitated and/or
confused.
ADDENDUM - Arizona
EducationHigh School Diploma or equivalent, Associate's Degree
preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - California
EducationHigh School Diploma or equivalent, Associate's Degree
preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - Delaware
EducationHigh School Diploma or equivalent, Associate's Degree
preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - North Carolina
EducationHigh School Diploma or equivalent, Associate's Degree
preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - Washington
EducationHigh School Diploma or equivalent, Associate's Degree
preferred.
Licensure
Certification
Misc. Requirement
AZ - Peoria Retreat$16.00-$17.00 per hour deRI International is an
equal opportunity employer that is committed to diversity and
inclusion in the workplace. We prohibit discrimination and
harassment of any kind based on race, color, sex, religion, sexual
orientation, national origin, disability, genetic information,
pregnancy, or any other protected characteristic as outlined by
federal, state, or local laws.
This policy applies to all employment practices within our
organization, including hiring, recruiting, promotion, termination,
layoff, recall, leave of absence, compensation, benefits, training,
and apprenticeship. RI International makes hiring decisions based
solely on qualifications, merit, and business needs at the
time.$16.00-$17.00 per hour dePeoria Retreat
Keywords: Recovery Innovations, Peoria , Customer Service Specialist, Other , Peoria, Arizona
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