Member Service Specialist (Universal Banker)
Company: Credit Union West
Posted on: January 23, 2023
Are you a self-motivated and goal-oriented individual looking to
work with an organization that focuses on helping members meet
their financial goals? Credit Union West is looking for applicants
who are motivated to enhance our members' quality of life by
offering products and services to meet their needs. Our Member
Service Specialists assist members with a wide variety services and
have the opportunity to earn incentives for achievement of sales
results. Applicants should have a comprehensive background in
service and sales.Credit Union West has been named a 'Top Company
to Work for in Arizona' for the tenth year in a row ()! This
prestigious award announced by BestCompaniesAZ is earned by
achieving stellar marks in a comprehensive workplace survey, where
employees are asked to rate and share feedback including culture,
leadership and overall satisfaction.Credit Union West continuously
looks for ways to improve employee satisfaction and experience. In
addition to competitive paying wages, Credit Union West also offers
Full-time employees receive 100% paid health, dental & vision
insurance Earn incentives up to 15%, depending on position 401K
plan with employer matching funds up to 5% Tuition reimbursement
Gym membership reimbursement Paid time off for holidays, vacation,
and sick days Diverse and inclusive workplace Credit Union West
membership and discountsBe part of our award-winning team!
POSITION PURPOSE Enhances the quality of life for our members by
meeting or exceeding their service expectations. Provides high
quality service, defined as ensuring prompt and accurate
transactions, while utilizing a needs-based referral and selling
approach that builds member relationships, trust and loyalty,
delivered in a professional, member-centric environment.
Responsible for providing a variety of paying and receiving
functions for members in person, via phone, and through the mail.
Balances each day's transactions and assigned cash and negotiables.
This universal branch position primarily assists with members
account and lending needs. Completes teller transactions as needed.
Performs a broad variety of member services functions such as
opening and closing accounts, certificates, IRA's and assisting
members with questions and problems, providing a complete service
experience. Answers members' questions regarding Credit Union
services and performs a variety of account maintenance duties.
Actively cross-sells Credit Union services and participates in
needs-based sales environment. Performs specific assigned tasks,
assists branch team members with duties as required, and serves as
a resource for other team members. Takes lead responsibility for
branch functions such as ATM and vault processing and balancing,
branch cash ordering and cash utilization. QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate or equivalent.Notary.
REQUIRED KNOWLEDGE: Thorough knowledge of Credit Union products,
services, and policies.Understanding of Teller/New Account/Lending
functions.Member Service driven.
EXPERIENCE REQUIRED: One year to three years of similar or related
SKILLS/ABILITIES: Strong interpersonal and communication
skills.Well organized.Able to operate related to computer
applications and basic business equipment.Good team player
abilities Key word: Universal BankerJob Type: Full-time
Keywords: Credit Union West, Peoria , Member Service Specialist (Universal Banker), Other , Peoria, Arizona
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