Bi-Lingual Customer Relations Specialist
Company: Sun Solar Solutions Inc.
Location: Peoria
Posted on: January 19, 2023
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Job Description:
Description:
At Sunsolar Solutions we strive to create a positive and
challenging workplace thatpromotes excellence and achievement. We
aim to deliver world class service to ourcustomers. We are looking
for dedicated and motivated professionals who share thatsame
passion to join our team.Imagine working in a professionally
satisfying job where you have the opportunity tomake a positive
impact on our organization and customers every day. Our Customer
Relations Specialists act as a liaison, providing solar project
updates and milestone information pertaining to our defined solar
timeline which is gathered from the install teams and support
staff. Our CRS should be genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They're detail oriented and use critical thinking. They are
investigators by nature and find satisfaction in discovering and
fixing problems for our customers. At Sunsolar Solutions we pride
ourselves in providing an extraordinary product with great service
and the Customer Relation Specialist plays a vital role in
this.Essential Duties and Responsibilities:Perform outbound calls
to keep customers updated with status' pertaining to their solar
projects.Receive inbound calls from customers related to their
solar projects.Address customer questions and concerns until
resolved.Assign tasks to the appropriate parties when an issue is
beyond the scope of the position.Provide our install teams with any
pertinent details acquired during interactions with
customers.Utilize attention to detail and critical thinking to
foresee any issues in the process and work to resolve them in a
timely manner.
Requirements:
Excellent verbal and written communication skillsCritical
ThinkingOrganizationTouch TypingData Entry SkillsAttention to
DetailThoroughnessDecision MakingIndependenceAnalyzing
InformationResults DrivenEnergeticIntermediate Knowledge in
Microsoft Office applicationsBi-lingual (English/Spanish)
REQUIREDJob Type: Full-timePay: From $20.00 per hourPI200548189
Keywords: Sun Solar Solutions Inc., Peoria , Bi-Lingual Customer Relations Specialist, Other , Peoria, Arizona
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