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Host/Hostess

Company: Village Inn
Location: Peoria
Posted on: November 22, 2022

Job Description:

It's your people-pleasing personality and friendly attitude greeting each guest and assisting them with all payments, purchases and any feedback they may have that will make for their positive experience.
We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.
Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.
Responsibilities

Welcome guests to Village Inn with a smile and warm greeting
Provide accurate wait times and monitor waiting lists
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress's name
Greet customers upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers' queries
Assist wait staff as needed

Requirements

Previous work experience as a Host/Hostess
Understanding of restaurant etiquette
Familiarity with health and safety regulations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work in shifts as needed
Good physical condition to walk and stand during an entire shift

Keywords: Village Inn, Peoria , Host/Hostess, Other , Peoria, Arizona

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