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Copy of Customer Relations Specialist

Company: Sun Solar Solutions Inc.
Location: Peoria
Posted on: September 19, 2022

Job Description:

Description: Customer Relations SpecialistSunsolar Solutions is looking for an immediate hire. Position is for Full-Time 9:00AM-5:00PM Monday-FridayJob Summary: Our Customer Relation Specialists act as a liaison, providing solar project updates and milestone information pertaining to our defined solar timeline which is gathered from the install teams and support staff. Our CRS should be genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They're detail oriented and use critical thinking. They are investigators by nature and find satisfaction in discovering and fixing problems for our customers. Our CRS should be able to put themselves in our customers' shoes and advocate for them when necessary. Customer feedback is priceless, and our CRS' can gather and acknowledge it with empathy and solutions in mind. At Sunsolar Solutions we pride ourselves in providing an extraordinary product with great service and the Customer Relation Specialist plays a vital role in this.Essential Duties and Responsibilities:

  • Perform outbound calls to keep customers updated with status' pertaining to their solar projects.
  • Receive inbound calls from customers related to their solar projects.
  • Address customer questions and concerns until resolved.
  • Assign tasks to the appropriate parties when an issue is beyond the scope of the position.
  • Provide our install teams with any pertinent details acquired during interactions with customers.
  • Utilize attention to detail and critical thinking to foresee any issues in the process and work to resolve them in a timely manner. Requirements:
    • Excellent verbal and written communication skills
    • Critical Thinking
    • Organization
    • Touch Typing
    • Data Entry Skills
    • Attention to Detail
    • Thoroughness
    • Decision Making
    • Independence
    • Analyzing Information
    • Results Driven
    • Energetic
    • Intermediate Knowledge in Microsoft Office applications
    • Bi-lingual (English/Spanish) a plusJob Type: Full-timePay: From $20.00 per hour

      PI

Keywords: Sun Solar Solutions Inc., Peoria , Copy of Customer Relations Specialist, Other , Peoria, Arizona

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