Customer Relations Specialist
Company: Sunsolar Solutions
Posted on: January 9, 2022
Description:Customer Relations Specialist
At Sunsolar Solutions we strive to create a positive and
challenging workplace that promotes excellence and achievement, and
we aim to deliver world class service to our customers. We are
looking for dedicated and motivated professionals who share that
same passion to join our team.
Imagine working in a professionally satisfying job where you have
the opportunity to make a positive impact on our organization and
customers every day. Our Customer Relation Specialists act as a
liaison, providing solar project updates and milestone information
pertaining to our defined solar timeline which is gathered from the
install teams and support staff. Our CRS should be genuinely
excited to help customers. They''re patient, empathetic, and
passionately communicative. They''re detail oriented and use
critical thinking. They are investigators by nature and find
satisfaction in discovering and fixing problems for our customers.
Our CRS should be able to put themselves in our customers'' shoes
and advocate for them when necessary. Customer feedback is
priceless, and our CRS'' can gather and acknowledge it with empathy
and solutions in mind. At Sunsolar Solutions we pride ourselves in
providing an extraordinary product with great service and the
Customer Relation Specialist plays a vital role in this.
Essential Duties and Responsibilities:
Perform outbound calls to keep customers updated with status''
pertaining to their solar projects.
Receive inbound calls from customers related to their solar
Address customer questions and concerns until resolved.
Assign tasks to the appropriate parties when an issue is beyond the
scope of the position.
Provide our install teams with any pertinent details acquired
during interactions with customers.
Utilize attention to detail and critical thinking to foresee any
issues in the process and work to resolve them in a timely
Excellent verbal and written communication skills
Data Entry Skills
Attention to Detail
Intermediate Knowledge in Microsoft Office applications
Bi-lingual (English/Spanish) a plus
MUST currently be in the local area to be considered for this
Job Type: Full-time
Pay: From $17.00 per hour
Keywords: Sunsolar Solutions, Peoria , Customer Relations Specialist, Other , Peoria, Arizona
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