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Customer Relations Specialist

Company: Sunsolar Solutions
Location: Peoria
Posted on: January 9, 2022

Job Description:

Description:Customer Relations Specialist
At Sunsolar Solutions we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver world class service to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. Our Customer Relation Specialists act as a liaison, providing solar project updates and milestone information pertaining to our defined solar timeline which is gathered from the install teams and support staff. Our CRS should be genuinely excited to help customers. They''re patient, empathetic, and passionately communicative. They''re detail oriented and use critical thinking. They are investigators by nature and find satisfaction in discovering and fixing problems for our customers. Our CRS should be able to put themselves in our customers'' shoes and advocate for them when necessary. Customer feedback is priceless, and our CRS'' can gather and acknowledge it with empathy and solutions in mind. At Sunsolar Solutions we pride ourselves in providing an extraordinary product with great service and the Customer Relation Specialist plays a vital role in this.
Essential Duties and Responsibilities:
Perform outbound calls to keep customers updated with status'' pertaining to their solar projects.
Receive inbound calls from customers related to their solar projects.
Address customer questions and concerns until resolved.
Assign tasks to the appropriate parties when an issue is beyond the scope of the position.
Provide our install teams with any pertinent details acquired during interactions with customers.
Utilize attention to detail and critical thinking to foresee any issues in the process and work to resolve them in a timely manner.
. Requirements:
Excellent verbal and written communication skills
Critical Thinking
Touch Typing
Data Entry Skills
Attention to Detail
Decision Making
Analyzing Information
Results Driven
Intermediate Knowledge in Microsoft Office applications
Bi-lingual (English/Spanish) a plus
MUST currently be in the local area to be considered for this position.
Job Type: Full-time
Pay: From $17.00 per hour

Keywords: Sunsolar Solutions, Peoria , Customer Relations Specialist, Other , Peoria, Arizona

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