Business Operations Analyst -Phoenix Children's Care Network-Phoenix
Company: Phoenix Children's Hospital
Posted on: September 9, 2021
Posting Note: As a Business Operations Analyst for
PCCN, you will work with a team of 16 clinical and administrative
professionals using your analytical, research, and communications
skills to support operations and clinical programs through complex
data analysis, formulation of key performance reports and financial
distributions to Phoenix Children's Care Network's provider
membership. In this position, and in partnership with network
leadership, you will be accountable for analyzing and deciphering
data for positive outcomes to grow our clinically integrated
networks and support internal and external stakeholders through the
distribution of information and reports. This role requires a
familiarity of HEDIS measures, development of KPI dashboards, the
utilization of basic project management skills, and being
solution-oriented. Location: Remote Temporarily-Must live in the
metro area to attend meetings as needed. Address: 3200 East
Camelback Road, Phoenix, AZ Requirements: A Bachelor's Degree in
Business or related field; previous experience dissecting complex
needs, utilizing Excel and Access, and providing solutions. Five or
more years of experience in a business or healthcare-related field.
Must have basic project management skills. Finance fundamentals, a
good understanding of HEDIS and using Power BI are preferred.
The Business Operations Analyst - PCCN is responsible for planning,
executing, finalizing and delivering reports related to new and
existing projects supporting PCCN's Clinically Integrated Network.
This includes setting milestones and coordinating efforts between
operations, clinical and technology teams, in order to effectively
and efficiently deliver projects according to plan. This position
works with internal and external stakeholders to add structure to
completing complex, project-based analytics. The Business
Operations Analyst - PCCN assists in the development of
communications, proposals, reports, spreadsheets, policies,
standard operating procedures, and presentations. The Business
Operations Analyst - PCCN also performs financial and population
health reporting of health care data using spreadsheets, PowerPoint
and other visualization tools (such as MapQuest, Power BI and/or
Tableau). The Business Operations Analyst - PCCN manages PCCNs
provider rosters and their distribution to external stakeholders
- Family-Centered care that focuses on the need of the child
first and values the family as an important member of the care
- Excellence in clinical care, service and communication
- Collaborative within our institution and with others who share
our mission and goals
- Leadership that set the standard for pediatric health care
today and innovations of the future
- Accountability to our patients, community and each other for
providing the best in the most cost-effective way.
- Manages the process for creating business solutions for
internal and external clients.
- Defines the scope of the project in collaboration with
management. Creates a detailed work plan which identifies and
sequences the activities needed to successfully complete the
project. Determines, with management, the objectives and measures
upon which the project will be evaluated at its completion. Assists
in tracking all projects through PCCNs tracking system. Reviews the
project schedule and progress with PCCNs Manager of Payer
Operations, senior management, and any staff affected by the
project activities. Ensures that project deliverables are on time,
within budget and at the required level of quality. Proactively
manages changes in project scope, identifies potential crises, and
develops contingency plans.
- Maintains and analyses operational and business data
- Proactively identifies data anomalies and trends observed in
summarized business and financial data; independently benchmarks
data from different sources to determine market indicators for
operational financial and quality metrics; and develops core
department deliverables and ad-hoc analysis. Understands the
reasons and impacts of data anomalies, exceptions, and changes in
benchmarks on desired analytics in order to explain these issues to
senior staff or project lead.
- Serve as customer's primary point of analytic contact.
- Meets customers' basic needs directly or by seeking support
from the data analytics team, while assuming final responsibility
for the result. Assists in troubleshooting issues with the provider
clinics, vendors, payers, internal, and external clients.
- Effectively communicates relevant project information and
status updates to internal and external stakeholders.
- Develops and delivers progress reports, requirements
documentation, and presentations. Creates graphs, analytics, maps
and presentation slides. Establishes a communication schedule for
stakeholders on the progress of projects. Owns the communication
and execution of deliverables.
- Support quality improvement activities for strategic
- Serves as a business resource for one or more initiative-based
teams. Works with initiative-based teams to understand, document,
and respond to data requests in order to meet project reporting and
- Performs miscellaneous job related duties as requested.
Keywords: Phoenix Children's Hospital, Peoria , Business Operations Analyst -Phoenix Children's Care Network-Phoenix, Other , Peoria, Arizona
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