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Service Resolution Specialist (OneLand)

Company: frontdoor, inc.
Location: Peoria
Posted on: June 8, 2021

Job Description:

Operations

Position Overview

Post-appointment customer service employee who receives and/or places telephone calls to respond to and resolve customer service issues. Acts as the customer advocate for all customer service issues. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing service calls, preparing general correspondence and coordinating with other functions as required.

Job Responsibilities

  • Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all company policies, standard operating procedures and contract coverage.
  • Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
  • Maintains current knowledge of all company policies, procedures, & programs.
  • Responsible for effectively handling post appointment customer calls which includes Cancelling Service Request/Outside Autho/Escalated Calls.

Job Requirements

  • High school diploma or general education degree (GED) required
  • Customer service experience and/or training preferred
  • Ability to learn the Post-Appointment Skills.

Keywords: frontdoor, inc., Peoria , Service Resolution Specialist (OneLand), Other , Peoria, Arizona

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