Claim Director-TPA Public Entity
Company: Chubb
Location: Phoenix
Posted on: April 1, 2026
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Job Description:
Description This is a role focused on technical claim handling
for Chubb’s Commercial TPA Casualty Claims with emphasis on the
Public Entity segment. In this role, you will be responsible for
investigating, evaluating, and resolving claims on behalf of public
sector clients, including municipalities, counties, school
districts, and other government entities. You will serve as a
subject matter expert and resource for both internal teams and
external clients, providing guidance on complex coverage and claim
issues. This role will include auditing functions to ensure claim
quality and compliance, as well as manage reinsurance and
coordination for applicable claims. The candidate will require
strong analytical skills, knowledge of governmental immunities and
tort law, and the ability to manage complex claims involving public
exposure. This position may require some travel, as well as
coordinating with and servicing both internal and external business
partners. You will represent the company at meetings with
management and business partners, as well as at mediations,
arbitrations, settlement conferences, and trials. Strong written
and verbal communication skills are essential, as you will be
responsible for preparing high-quality coverage letters, Large Loss
Reports (LLRs), and other critical claim documentation.
Responsibilities Investigate assigned claims and coverage involving
general liability, auto liability, and public entity exposures.
Conduct, coordinate, and direct investigation of damages in
accordance with applicable laws and policies. Establish and
maintain appropriate claim reserves. Manage litigated claims,
including coordination with defense counsel to implement effective
defense, resolution, and claim strategies. Apply knowledge of
sovereign immunity, governmental claim, and jurisdictional statues.
Conduct audits of claims files to evaluate accuracy, completeness,
and compliance with company guidelines and client requirements.
Identify trends and areas of risk or improvement of claim handling
Provide feedback and recommendations to the client and leadership
based on audit findings. Maintain ongoing communications with
reinsurers and brokers. Ensure claim reserves and updates are
aligned with the reinsurance reporting thresholds and guidelines.
Adhere to individual authority grants, all statutory and regulatory
requirements, fair claim practices, and local compliance
requirements, including examiner licensing. Prepare comprehensive
and well-written coverage letters and Large Loss Reports (LLRs) in
accordance with company guidelines and industry best practices.
Travels to conferences, mediations, and trials, as necessary.
Provide mentorship and technical guidance to junior claim
professionals and peers, fostering a culture of continuous
improvement and knowledge sharing. Lead or participate in training
sessions and workshops related to public entity claims, coverage
analysis, and regulatory updates. Act as a liaison between Chubb
and public entity clients, ensuring exceptional client service and
timely resolution of issues. Qualifications Minimum of seven years
of experience as a casualty claims professional, demonstrating an
elevated level of specialized and technical expertise in Casualty
General Liability (GL) and Auto claims. Preference given to
candidates with experience in the Public Entity sector. Experience
with claim audits and/or quality assurance review preferred. Strong
background and demonstrated ability in dealing with significant
coverage matters. Proven ability to draft high-quality coverage
letters, LLRs, and other claim-related correspondence. Working
knowledge of industry best practices and procedures. An ability to
work independently and assimilate learning materials on many
different subjects from various sources. Excellent interpersonal
communications and negotiation skills and the ability to deal with
customers and business partners in a professional manner. Ability
to make prompt, intelligent decisions based upon detailed analysis
of complex issues. Demonstrated strong relational skills
particularly in adverse or high-pressure situations. A law degree
is not necessary but helpful. Strong organizational skills and the
ability to manage multiple priorities and deadlines. Who are we
looking for? Successful professionals at Chubb come from many
backgrounds with experiences rich in diversity that they bring with
them to our company along with : an inclusive mindset which allows
differences to be leveraged for better business results. open,
transparent communication. teamwork and inclusion which draws on
diverse ideas and perspectives; and new ideas, innovation, and ways
of thinking which support diversity. A commitment to excellence in
client service and technical claim handling. A proactive approach
to problem-solving and continuous process improvement. Key
Competencies: Technical claim expertise in public entity exposures
High-quality written communication (coverage letters, LLRs,
reports) Analytical and problem-solving skills Client relationship
management Leadership and mentoring
Keywords: Chubb, Peoria , Claim Director-TPA Public Entity, Legal , Phoenix, Arizona
