Hotel Front Office Agent
Company: Cliff Castle Casino Hotel
Location: Camp Verde
Posted on: April 2, 2026
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Job Description:
Description POSITION SUMMARY: Responsible for the successful
overall service and transactional activities related to the Fron t
Desk of the Hotel and Lodge while ensuring smooth and effic i ent
operations while exceeding guests’ expectations . Answers and
distributes all incoming calls for the entire property and helps as
required. Responsible for operations of telephone switchboard
during assigned work shift. Makes/Modifies reservations. ESSENTIAL
DUTIES: Specific areas of responsibility including, but not limited
to: Assist Guests w i t h the check-in / out process f or t h e Hot
el and Lodg e. Respond to Guest requests , compla i nt s , o r i
nqu i r ie s in a calm, positive and friendly manner. Maintain work
i ng knowledge of the prop ert y as well as sp eci a l ev e n t s .
Ensure that the check -i n / out process is hand le d in accordance
w i t h company policy . Support guest m e ssag i ng , sw i t c
hboard , in- house text messaging service, and reservation
function. Make/Modify reservations, set up packages, and be able to
read and understand folios. Maintain thorough knowledge of Hotel a
n d Lodge o c cupancy a n d inv e n t ory . Post room, tax, and
other charges to g ue sts’ a cc ou n t s . Make, cancel, and
reschedule reservat i ons upon request . Conduct accurate cash,
credit card, and voucher transactions. Review future reservations
for accuracy from 1 to 7 days out. Call and email guests to confirm
and finalize reservations (add notes, traces, and alerts for
maximum communication within the department). Disperse radio calls
to appropriate departments as necessary, document radio calls or
guest requests, while consistently exercising proper radio
etiquette. Answer telephone calls within three rings in a pleasant
and professional manner, while using proper verbiage including
guest name. Route calls to the appropriate party, take messages,
assist callers with inquiries and reservations. You must wear a
headset while working the switchboard to ensure confidentiality.
Perform other duties as assigned. Qualifications QUALIFICATIONS
Opportunities for Internships, Apprenticeships, and Coordinated
Work Study programs may be available in lieu of formal education
and work experience requirements for this position for enrolled
members of the Yavapai-Apache Nation. Required Education: N/A
Preferred Education: HS DIPLOMA Work Experience: Prefer one (1)
year prior hotel experience , pref e r ab l y Front Desk O peration
s . Knowledge, Skills, and Abilities: Must have basic computer
knowledge with Microsoft Office programs. Must possess effective
communication (verbal and written) skills in English. Bilingual in
Spanish a plus. OPERA PMS system experience a plus . Professional
Licenses & Certifications Requirements: N/A Must be 18 years old
and be available for all shifts, including weekends and holidays.
Must be eligible to work in the U.S. and pass a drug test and
background check for an AZ Gaming License. Must adhere to all Cliff
Castle Casino Hotel policies and procedures. Must be committed to
providing exceptional guest service through a welcoming, friendly,
and professional environment. Aim to exceed guest expectations with
attentive, personalized service and prompt responses and
resolution.
Keywords: Cliff Castle Casino Hotel, Peoria , Hotel Front Office Agent, Hospitality & Tourism , Camp Verde, Arizona
