Client Concierge Lead

Company: The Aesthetic Syndicate
Location: Scottsdale
Posted on: May 7, 2025

Job Description:

Company Intro



At The Aesthetic Syndicate, we partner with some of the most impressive medical aesthetics practices and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. At The Aesthetic Syndicate we value Going for GOLD, Opting into Magic, Looking for Solutions, and being Devoted to People. We are committed to providing quality clinical care which we know starts with hiring, developing, and recognizing the best employees.



Position Overview



As our new Client Concierge Lead, you will not only deliver GOLD-level patient experiences but also help lead and support the front office team. This role is perfect for someone who thrives in customer service, understands the intricacies of front office operations, and is ready to take the next step in leadership. You'll be the go-to expert on our EMR system (Zenoti), assist in training new team members, help oversee social media initiatives, and serve as the first layer of leadership for the concierge staff. This position reports directly to the Practice Manager.





Responsibilities

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• Set and uphold the GOLD standard of customer service by consistently delivering exceptional experiences and coaching team members to do the same. - - - -
• Welcome patients warmly and professionally, ensuring every guest feels seen, valued, and supported from the moment they arrive. - - - -
• Guide and support the concierge team in managing and adjusting appointments efficiently, prioritizing smooth patient flow and communication. - - - -
• Act as the Zenoti EMR system expert, responsible for training new hires, mentoring current staff, and staying updated on system enhancements. - - - -
• Address and help de-escalate patient concerns with professionalism and empathy, managing initial callback responses when needed. - - - -
• Collaborate with the Practice Manager to coordinate social media content, organize social media days, and manage content management systems. - - - -
• Serve as the first line of leadership for the concierge team, managing time-off requests, resolving workflow or patient-related questions, and providing daily guidance. - - - -
• Help maintain a clean, organized, and welcoming environment in all front-of-house and common areas. - - - -
• Assist with supply ordering and inventory oversight to ensure the team is always equipped to deliver top-tier service. - - - -
• Participate in interviewing and onboarding new front office team members, supporting a seamless transition into the role. - - - -
• Ensure consistent compliance with company policies and uphold patient privacy and care standards across all front office activities. - - - -
• Contribute to a positive team culture through proactive communication, support, and ongoing collaboration with management.Other Duties: Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time without notice.
  
  
  
  
  
  Qualifications
  
  
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  • HS Diploma Required - - - -
  • Minimum 6 years of customer service experience, including at least 2 years in a healthcare setting. - - - -
  • Minimum 1 year of leadership or training experience required. - - - -
  • Proficiency in scheduling software and office systems required; Zenoti experience preferred. - - - -
  • Excellent verbal and written communication skills - - - -
  • Dedication to high quality patient care - - - -
  • Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
    
    Benefits & Perks
    
    
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    • Your health, happiness and future matters. At The Aesthetic Syndicate, we offer medical, dental and vision insurance, employee service and retail discounts, paid holidays, 401(k) with company match, sick time, paid time off, opportunity for growth, and much more!
      
      
      
      Physical Demands
      
      
      
      
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      • This position may require the ability to lift and carry up to 30 pounds, sit for extended periods, and engage in frequent standing or walking. Candidates should have good visual and auditory acuity, manual dexterity, and clear communication skills. - - - -
      • We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. - - - -
      • Employment is contingent upon the successful completion of a background check. Pre-employment drug screening is required for employees in safety-sensitive positions and/or as mandated by local or state regulations. In states where any part of this statement does not comply with state law, the applicable state law will take precedence, while all other statements will remain in effect.
        
        
        
        
        
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Keywords: The Aesthetic Syndicate, Peoria , Client Concierge Lead, Hospitality & Tourism , Scottsdale, Arizona