Restaurant Manager
Company: Baskin Robbins
Location: Mesa
Posted on: May 8, 2024
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Job Description:
Restaurant Manager:
QUALITY BRAND GROUP LLC:
If hired, you will be working for Quality Brand Group LLC a
franchisee of Dunkin'. Quality Brand Group is a multi-store
franchisee with a number of Dunkin' locations in Arizona, Colorado,
Florida, Nevada and Texas. At Quality Brand Group, we take great
pride in our ability to create an environment with opportunity for
personal growth, where passionate people are trained and empowered
to deliver a memorable experience every day, one guest at a time.
We promote a friendly environment where all team members and guests
are treated with respect and dignity. We are looking for
individuals that want to be part of a successful, energized team.
The Restaurant Manager position is described below.
RESTAURANT MANAGER Job Profile:
The Restaurant Manager is responsible to administer, direct and
oversee the effective recruitment and development of team members
for the store. The Restaurant Manager is directly responsible for
ensuring the proper implementation and effective application of all
operational standards of quality service & cleanliness. The
Restaurant Manager will operate his/her restaurant in a cost
effective manner by assisting in setting and obtaining sales and
profitability goals for the store. The Restaurant Manager will be
privy to and accountable for the full P&L statement for his or
her store as if he or she owned the location.
The Restaurant Manager must demonstrate sufficient application of
knowledge and leadership, always remain engaged and in tune with
customers and employees needs and drive towards the continuous
improvement of overall store operations.
While assigned to specific shift, the Restaurant Manager, is
responsible for management of the processes and people needed to
deliver great and friendly guest experience during their assigned
shift. The Restaurant Manager is ultimately responsible for the
preparation of products according to operational and quality
standards and management of the service delivered by the store team
to deliver a great guest experience.
Restaurant Managers are responsible for providing leadership,
direction, and motivation to the store team whether through Shift
Leaders and/or an Assistant Manager, or directly. Restaurant
Managers will be responsibility for counseling, disciplining,
promoting or firing of store level employees in the Restaurant
Manager's store.
Responsibilities include but are not limited to:
Leading operational Excellence
Keen focus on 100% Guest Satisfaction
Understanding the importance of training and development of team
members
Achieving financial goals such as sales projections and controlling
expenses
Utilizing effective communication and coaching skills
Managing purchasing, scheduling, sales, training and physical
facilities maintenance.
Highly motivated, enthusiastic, with demonstrated ability to think
and work independently.
Experience in the food service industry is required. Food Safety,
Serve Safe Certification.
MINIMUM QUALIFICATIONS INCLUDE:
Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience required
Guest Focus - anticipate and understand guests' needs and exceed
their expectations.
Passion for Results - set compelling targets and deliver on
commitments.
Problem Solving and Decision Making - make good decisions based on
analysis, experience and judgment.
Building Effective Teams - get the right people in the right
places, enabling them to make decisions and celebrate success as a
team.
Be physically and mentally capable of learning to operate standard
restaurant equipment (minimum age requirements may apply).
This position requires one to lift 30 to 50 pounds and also
requires you to use motion that entails pushing, pulling,
stretching and continuous bilateral use of fingers and wrists.
BENEFITS INCLUDE:
Competitive Salary
Monthly Bonus Program
Employee Meal Discounts
Medical, Dental, Vision, Rx Insurance with Company contribution
Paid Vacation
NOTE: Many Dunkin' restaurants are owned and operated by an
independent franchisee. Each Dunkin' franchisee is an independent
employer and thus solely responsible for hiring decisions and all
other employment-related matters for the franchisee's
restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us"
refer to the specific entity (corporate or franchise) that owns and
operates the Dunkin' restaurant to which you are applying. Nothing
on this site should be construed as Dunkin' being involved in or
having control over a franchise employee's terms and conditions of
employment. Any employment-related questions regarding a franchise
restaurant should be directed to the franchisee.
Keywords: Baskin Robbins, Peoria , Restaurant Manager, Hospitality & Tourism , Mesa, Arizona
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