Customer Service Specialist
Company: RI International
Location: Peoria
Posted on: July 29, 2022
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Job Description:
Join the dynamic, multidisciplinary, innovative team at RI
International! Become part of the RI Way and the Fusion Model and
support a team delivering trauma-informed care, using a team-based
approach! The Office Coordinator position is the foundation of a
well-run site. We are looking for a motivated, compassionate,
efficient front office staff to join our new program. We care about
our communities, the people we serve, and our amazing employees!
This position is for our brand-new outpatient site, H.E.A.R.T.S.,
located at 11631 N. 99 th Ave. Ste 100, Peoria AZ 85345. We will be
providing urgent, transition, and longitudinal care for adults
experiencing mental health and/or substance use challenges. Summary
of Job: The Office Coordinator is responsible for providing
administrative support with projects as needed. The Office
Coordinator may provide routine clerical and billing support,
document, audit, and correct enrollment errors and triage and
coordinate care for incoming participants. This is NOT a
supervisory role. Essential Duties and Responsibilities: ---Answers
telephones and acts as receptionist for program, triages phones
calls and gathers pertinent information from callers to accurately
log the data elements of each and every call. ---Maintains an
organized office filing system that assures confidentiality of all
documents. ---Ensures the facility reception areas are neat and
orderly at all times. ---Oversees the use, maintenance and repair
of office equipment. ---Maintains inventory and orders office
supplies as needed. ---Facilitates incoming referrals ensuring
review and completeness for each referral. ---Validates all client
eligibility to ensure services provided are covered contractually.
---Validates demographic/insurance information entered into system
by staff is accurate and completed in a timely manner. ---Assists
with creating and generating reports as scheduled by the funder, or
when needed. ---Understands and adheres to RI International
compliance standards as they appear in the Code of Conduct and
Conflict of Interest Policies. ---Performs other related duties as
assigned. Job Requirements: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed must be representative of
the knowledge, skills, minimum education, training, licensure,
experience, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential duties. ---Excellent computer skills, including Microsoft
Office Suite. ---Demonstrated ability to effectively communicate
both verbally and in writing. ---Excellent interpersonal skills.
---Excellent customer service skills. ---Demonstrated
organizational skills and high degree of accuracy. ---Works
cooperatively in a team environment. ---Ability to provide
courteous assistance in a concise, informative manner, keeping a
positive tone and appropriate non-verbal language. ---High School
Diploma or equivalent. ---Minimum of two (2) years of clerical
experience, preferably in a health care environment. Driving
Requirements: ---If driving is required for this position, must
meet all requirements outlined in RI International driving policy.
---If not qualified to drive per driving policy, a Non-Driver
Attestation form must be signed. A Program Support Competency
Checklist must be completed as part of the new hire onboarding
process. Physical Demands: May include work close to the eyes and
substantial motions of the wrist, hands, and/or fingers. Frequent
sitting, standing, walking, handling, finger dexterity;
eye-hand-foot coordination, use of corrected vision; color vision;
use of auditory senses. May be required to lift up to twenty (20)
pounds. Work Environment May work in an office environment or
behavioral health facility. May have contact with individuals who
are agitated and/or confused. ADDENDUM - Arizona EducationHigh
School Diploma or equivalent Licensure Certification Misc.
Requirement ADDENDUM - California EducationHigh School Diploma or
equivalent Licensure Certification Misc. Requirement ADDENDUM -
Delaware EducationHigh School Diploma or equivalent Licensure
Certification Misc. Requirement ADDENDUM - North Carolina
EducationHigh School Diploma or equivalent. Licensure Certification
Misc. Requirement ADDENDUM - Washington Education High School
Diploma or equivalent Licensure Certification Misc. Requirement
Keywords: RI International, Peoria , Customer Service Specialist, Hospitality & Tourism , Peoria, Arizona
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