Customer Service Specialist

Company: RI International
Location: Peoria
Posted on: July 29, 2022

Job Description:

Join the dynamic, multidisciplinary, innovative team at RI International! Become part of the RI Way and the Fusion Model and support a team delivering trauma-informed care, using a team-based approach! The Office Coordinator position is the foundation of a well-run site. We are looking for a motivated, compassionate, efficient front office staff to join our new program. We care about our communities, the people we serve, and our amazing employees! This position is for our brand-new outpatient site, H.E.A.R.T.S., located at 11631 N. 99 th Ave. Ste 100, Peoria AZ 85345. We will be providing urgent, transition, and longitudinal care for adults experiencing mental health and/or substance use challenges. Summary of Job: The Office Coordinator is responsible for providing administrative support with projects as needed. The Office Coordinator may provide routine clerical and billing support, document, audit, and correct enrollment errors and triage and coordinate care for incoming participants. This is NOT a supervisory role. Essential Duties and Responsibilities: ---Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call. ---Maintains an organized office filing system that assures confidentiality of all documents. ---Ensures the facility reception areas are neat and orderly at all times. ---Oversees the use, maintenance and repair of office equipment. ---Maintains inventory and orders office supplies as needed. ---Facilitates incoming referrals ensuring review and completeness for each referral. ---Validates all client eligibility to ensure services provided are covered contractually. ---Validates demographic/insurance information entered into system by staff is accurate and completed in a timely manner. ---Assists with creating and generating reports as scheduled by the funder, or when needed. ---Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. ---Performs other related duties as assigned. Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. ---Excellent computer skills, including Microsoft Office Suite. ---Demonstrated ability to effectively communicate both verbally and in writing. ---Excellent interpersonal skills. ---Excellent customer service skills. ---Demonstrated organizational skills and high degree of accuracy. ---Works cooperatively in a team environment. ---Ability to provide courteous assistance in a concise, informative manner, keeping a positive tone and appropriate non-verbal language. ---High School Diploma or equivalent. ---Minimum of two (2) years of clerical experience, preferably in a health care environment. Driving Requirements: ---If driving is required for this position, must meet all requirements outlined in RI International driving policy. ---If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed. A Program Support Competency Checklist must be completed as part of the new hire onboarding process. Physical Demands: May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds. Work Environment May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. ADDENDUM - Arizona EducationHigh School Diploma or equivalent Licensure Certification Misc. Requirement ADDENDUM - California EducationHigh School Diploma or equivalent Licensure Certification Misc. Requirement ADDENDUM - Delaware EducationHigh School Diploma or equivalent Licensure Certification Misc. Requirement ADDENDUM - North Carolina EducationHigh School Diploma or equivalent. Licensure Certification Misc. Requirement ADDENDUM - Washington Education High School Diploma or equivalent Licensure Certification Misc. Requirement

Keywords: RI International, Peoria , Customer Service Specialist, Hospitality & Tourism , Peoria, Arizona