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Customer Service Representative

Company: Hire Dynamics
Location: Peoria
Posted on: November 12, 2021

Job Description:

Job description Hire Dynamics is assisting a client in finding a Customer Service Representative who is persuasive, empathic and has a deep passion for helping people. The Customer Service Representative is responsible for handling inbound calls to a major automotive company to assist customers with product and service related inquiries/concerns, in accordance with company policies and procedures. Responsibilities: ? Assist customers with service and product inquiries/concerns, roadside assistance, telematics inquiries, and customer experience survey follow up, according to various state guidelines ? Ensure all account information is accurately documented and inputted into client system ? Provide detailed explanations of account status and inquiries to customers ? Adhering to State and Federal regulations pertaining to your job duties. ? Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: ? Maintain an average Inbound Handle Time ? Achieve Quality Assurance goals ? Adhere to Production measures (time spent on calls, schedule adherence, etc) Job Requirements:Qualifications: This position prefers two years of call center experience or experience in a customer service environment. The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines. The candidate must also have the ability to effectively communicate with outside parties. Candidate must be proficient with a computer as well as have the ability to learn software applications. A strong focus on exemplary shift attendance is required. A High School Diploma is required, Associates degree or some college coursework preferred. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws EOE

Keywords: Hire Dynamics, Peoria , Customer Service Representative, Hospitality & Tourism , Peoria, Arizona

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