Call Center/Customer Service
Company: Robert Half
Location: Peoria
Posted on: January 10, 2021
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Job Description:
The Call center/Customer Service specialist will interact with
customers to provide information in response to inquiries about
products and services and to resolve complaints. A customer service
specialist is responsible for determining the clients issue offer
possible solutions or providing follow-up as needed. Customer
service agents may be inbound outbound or a combination of both.
Resolve customers service or billing complaints by performing
activities such as exchanging merchandise refunding money and
adjusting bills. Contact customers to respond to inquiries or to
notify them of claim investigation results and any planned
adjustments. Refer unresolved customer grievances to designated
departments for further investigation. Keep records of customer
interactions and transactions recording details of inquiries
complaints and comments as well as actions taken.
Keywords: Robert Half, Peoria , Call Center/Customer Service, Hospitality & Tourism , Peoria, Arizona
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