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Call Center/Customer Service

Company: Robert Half
Location: Peoria
Posted on: November 22, 2020

Job Description:

The Call center/Customer Service specialist will interact with customers to provide information in response to inquiries about products and services and to resolve complaints. A customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed. Customer service agents may be inbound outbound or a combination of both. Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.

Keywords: Robert Half, Peoria , Call Center/Customer Service, Hospitality & Tourism , Peoria, Arizona

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