Behavioral Health Medical Assistant
Company: Adelante
Location: Peoria
Posted on: May 26, 2023
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Job Description:
Behavioral Health Medical Assistant
Job Details
Job Location
Adelante Healthcare Peoria - Peoria, AZ
Position Type
Full Time
Education Level
HS Diploma from accredited school
Job Category
Health Care
Description
POSITION SUMMARY
Provides direct and indirect care in the behavioral health setting
in both clinic and procedures components in unison with the
Behavioral Health providers and the program manager. Behavioral
Health Medical Assistant is motivated to provide patient care
continuity that reflects initiative and responsibility indicative
of professional expectations directed toward meeting both the
psychological and physical needs of the patient in a productive,
efficient manner. The Behavioral Health Medical Assistant has the
ability and desire to be part of a high-intensity, fast-paced
environment working in concert as a valued and integral member of a
team in providing effective quality care. The Behavioral Health
Medical Assistant communicates effectively on behalf of the patient
and the physician reflective of Adelante Healthcares mission and
values as well as the scope of service of the department.
EXPECTATIONS
Every Adelante employee will strive to maximize their performance
and contribution to Adelante Healthcare and the community we serve
every day. Employees are expected work in a manner that
demonstrates a commitment to quality, patient safety, employee
engagement, innovation, and the highest standards of personal
integrity, professionalism and competence. Will be a professional
role model and participate in community events that promote good
health and contribute to greater awareness and understanding in the
communities we serve.
OUR CORE VALUES
Compassion
Excellence
Integrity
Learning
Respect
Sustainability
Qualifications
RESPONSIBILITIES AND DUTIES:
Prepares patient records and supporting documentation in a timely
manner, for all patients scheduled at the clinic for Behavioral
Health. Directs patient care movement from the waiting area,
Behavioral Health office and checkout
Provides care prior to Behavioral Health providers visit with
patient including health systems review, recording vitals,
medication reconciliation. Assists the medical providers clinic
visit as needed with direct patient care
Provides necessary educational information, and obtains necessary
information or consent to provide recommended therapies
Documents appropriately in the patients electronic medical record
all pertinent information in accordance with clinic-wide policy and
procedures
Prepares all chart records and supporting documentation for all
patients scheduled in a timely manner
In the event that the EMR is not accessible, BHMA will submit all
paper chart records and patient documentation for scanning
following clinic day
Communicates patient care results and responds to inquiries in a
timely manner. Takes initiative and responsibility for meeting
patient needs in a productive, efficient manner. Shows ability to
perform in a high-intensity, fast-paced environment
Acts as a valued and integral member of a team in providing
quality, effective care
Maintains all regulatory requirements and adheres to all clinic
policies and standards
Supports and participates in common teamwork
Cooperates and works together with all co-workers; plan and
complete job duties with minimal supervisory direction, including
appropriate judgment
Uses tactful, appropriate communications in sensitive and emotional
situations
Follows up as appropriate with supervisor, co-workers, or patients
regarding reported complaints, problems, and concerns
Promotes positive public relations with patients, family members,
and guests
Completes requirements for in-service training, acceptable
attendance, uniform and dress codes including personal hygiene, and
other work duties as assigned.
Performs various duties to provide quality care to patients to
maintain or attain the highest practical level of functioning and
to coordinating care for patients
Collect weight and height of patients and document in appropriate
fields within the electronic health record and report collected
data to the patients provider for examination
Escort patient to exam room and initiate the patient check-in
process. This includes verifying demographic information, emergency
contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy
Practices, income level, medical release forms, etc., and
documenting in the correct fields within the patients electronic
health record
Ensure that all signed paperwork is properly labeled and scanned
into the patients electronic health record with the correct
document name and in the correct document folder
Register the patient for the patient portal, if applicable. Provide
education as to the use of the system, highlight what communication
can be made via the portal, and the access the patient will have to
their health information. Provide the patient with instructions on
how to utilize the system and generate a passcode that allows for
initial access
As applicable, review the Adelante Healthcare New Patient Welcome
Packet and have the patient sign the Receipt and Acknowledgement
Form
Provide the patient with the following documents and review
each:
Patient-Centered Medical Home Letter and Agreement
Adelante Healthcare Mission Statement
After hours telephone number
Present the Screening, Brief Intervention, and Referral to
Treatment (SBIRT) tool to qualifying patients and assist them in
completing modules. Explain the purpose of the assessment, the
importance of honest responses to questions, and how their
responses will be kept confidential
Other duties may be assigned to meet clinic needs
Answer and refer telephone calls or other inquires to ensure
accurate and timely communications are facilitated
Assist patients, family members, or other clients with concern and
empathy; respect their confidentiality and privacy and communicate
with them in a courteous and respectful manner.
OTHER DUTIES:
Perform tasks which are supportive in nature to the essential
functions of the job, but which may be altered or redesigned
depending upon individual circumstances. May require travel (no
overnight) to other Adelante Healthcare C enters. May also be
required to attend job-specific training sessions
PROBLEM SOLVING:
Demonstrate sound judgment by taking appropriate actions regarding
questionable findings or concerns
Investigate and follow through on unusual orders or requests for
service or information
Follow proper reporting procedures for actual or potential
accidents and/or incidents so follow-up and/or prevention can
occur
Record/report the need for service maintenance or repair of
equipment and remove any faulty equipment from service
Consistently evaluate work and determine if further steps are
needed to meet patient expectations
Take initiative to do or redo inadequate or incomplete work, even
if it is not yours.
Ensure compliance with regulatory standards
PRODUCTIVITY/EFFICIENCY:
Consistently demonstrate ability to respond to changing situations
in a flexible manner in order to meet current needs, such as
reprioritizing work as necessary
Minimize non-productive time and fill slow periods with activities
that will enable you to prepare to meet the future needs of the
patients and Adelante Healthcare (education, organizing,
housekeeping, assisting others)
Organize job functions and work area to be able to effectively
complete varied assignments within established time frames
Consistently demonstrate ability to take the initiative to make
decisions/choices without direct supervision
EDUCATION, KNOWLEDGE AND SKILLS:
Certified Medical Assistant preferred
High School diploma or GED from an accredited institution
Ability to communicate in more than one language
Electronic Health Record experience
A minimum of one year's experience in Behavioral Health is highly
preferred
Level 1Fingerprint clearance card issued by Arizona Department of
Public Safety
Certification to perform cardiopulmonary Resuscitation for the
Health Care Professional (CPR) and AED through courses that follow
the guidelines from the American Heart Association and Red
Cross
The qualifications listed above are intended to represent the
minimum skills and experience levels associated with performing the
duties and responsibilities contained in this job description. The
qualifications should not be viewed as expressing absolute
employment or promotional standards, but as general guidelines that
should be considered along with other job related selection or
promotional criteria.
PCMH
All employees are responsible for promoting and participating in
interdisciplinary communication and collaboration to enhance the
delivery of quality across the health care system. Employees will
maintain an environment which supports and engages patients and
co-workers in a caring team based model to promote wellness and
improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcares
written standards, including its Compliance Program and Standards
of Conduct, policies and procedures and reporting of any conduct
that potentially violates Adelantes legal or compliance
requirements. Such compliance will be an element considered as part
of the regular performance evaluation.
Physical Demands and Work Environment
The physical demands and work environment characteristics described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the
employee may be required to sit for long periods of time; stand;
walk; use hands to handle or feel objects, tools or controls; reach
with hands and arms; climb steps/stairs; balance; stoop; kneel;
crouch or crawl; talk or hear; smell; manage stress as it relates
to essential job functions. The employee must frequently lift
and/or move up to 25 pounds without assistance, and may
occasionally be required to lift or move up to 50 pounds with
assistance. Specific vision abilities required by the job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the
employee is exposed to weather conditions prevalent at the time
when traveling to various clinic sites. The noise level in the work
environment is usually moderate. The employee may be subject to
health hazards (contagious diseases, blood borne pathogens, etc.)
when working in the clinic area.
In any organization or job, changes take place over time. Although
an effort will be made to keep job-related information current,
this is not an all-inclusive list of job responsibilities. Adelante
Healthcare, Inc. reserves the right to revise or change job duties
and responsibilities as the business need arises. In compliance
withEEOC 29 CFR part 1630, if the essential functions of this
position cannot be performed in a satisfactory manner by the
employee, further accommodations shall be made if it does not
constitute undue hardships upon this organization.
Keywords: Adelante, Peoria , Behavioral Health Medical Assistant, Healthcare , Peoria, Arizona
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