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Service Manager

Company: HomeTeam Pest Defense
Location: Peoria
Posted on: March 19, 2023

Job Description:

Overview:At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
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Responsibilities:As a HomeTeam Service Manager, you can expect to:

  • Ensure daily assigned revenue is completed
  • Maintain a high level of service quality
  • Standardize pest control technician service routes to improve route density
  • Schedule and review daily routes with technicians
  • Handle customer complaints; investigate and resolve customer service concerns
  • Assist technicians with field service requests and delinquent accounts
  • Order and maintain equipment, supplies and materials required for service work
  • Create a positive work environment
  • Attract and select high caliber employees, while maintaining qualified staff
  • Actively manage performance and motivate service staff
  • Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
  • Maintain appropriate certification/licensing as required by the state or by branch management
  • Coordinate training and licensing of new and existing service personnel
  • Coordinate and/or provide continuing training as needed
  • Maintain truck inventory records and perform periodic inspections
  • Delegate duties and examine work for accuracy and neatness
  • Maintain record of all commercial vehicle licenses and pest control licenses
  • Assist General/Branch Manager in other duties assigned
  • Work weekends as necessary to assist the technicians
  • Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.There's plenty of perks too!
    • Competitive pay $$ plus bonus
    • Comprehensive benefits package including medical, dental, vision
    • Company vehicle
    • Company paid life & AD&D insurance
    • 401(k) plan with company match
    • Employee stock purchase plan
    • Paid Time off and holidays
    • Tuition reimbursement
    • Dependent scholarship awards
    • An opportunity to advance within the company
    • Recognition for a job well done
    • A friendly work environment
    • The opportunity for professional growth and respect that comes from working for an industry leaderWhy HomeTeam?
      • HomeTeam is the #1 pest management company to homebuilders
      • Currently performs more the 2,000,000 services a year
      • The company has exclusive technology with its unique Taexx - built-in pest control system during a home's construction
      • Pest Management Industry is growing and is a recession resistant line of business
      • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc.,(NYSE:ROL), headquartered in Atlanta, GA.Qualifications:Minimum Requirements:
        • Must be 18 years or older with a high school diploma or GED; College degree preferred
        • Must successfully pass background and drug screening
        • Experience supervising, coaching, and developing staff
        • 3 or more years' experience in a management role Physical Demands / Working Environment:
          • Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
          • Safely use a ladder within the manufacturer's weight capacity
          • Lift and carry up to 50 lbs.
          • Ability to work in all types of weather conditions
            HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities#HTPD290HWE

Keywords: HomeTeam Pest Defense, Peoria , Service Manager, Executive , Peoria, Arizona

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