Compliance Analyst I - Enterprise Compliance Complaints Management Program

Company: USAA
Location: Peoria
Posted on: May 3, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Compliance Risk Analyst I for our Phoenix, AZ, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO or Remote locations.Provides second-line independent oversight to drive enforcement of complaint management requirements and minimize operational compliance risk. Executes compliance risk management activities to ensure Enterprise Complaint Management Program operations are compliant with federal and state regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.Job RequirementsAbout the Team:The Compliance Risk Analyst I will support the Director with the implementation and ongoing maintenance of tactical and strategic solutions that drive enforcement of complaint management lifecycle components defined in policies and standards.-- Responsibilities include data analysis and monitoring activities that support execution of complaint management supervision frameworks.-- The supervision frameworks leverage data and analytics to monitor Program health and integrate with USAA's compliance management system to effectively identify, measure, mitigate, control, and report risk.ABOUT USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers for 13 years straight.We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.See what it's like to work for a company where your passion meets our purpose:usaa careersTasks:Conducts reviews of laws and regulations for business impact and conveys requirements for awareness and action.Executes compliance risk management activities in accordance with enterprise compliance standards.Provides compliance input on business action plans, projects or operational requests.Gathers information, analyzes data trends, identifies root cause(s), and provides information to the business or project teams.Ensures documents, projects, processes or product initiatives comply with regulatory requirements and enterprise policy.Identifies outstanding compliance issues and oversees proper implementation of business requirements.Participates in compliance risk management activities in accordance with enterprise compliance standards.Serves as a resource to team members on escalated issues of a routine nature.--Minimum Education:Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.Minimum Experience:4 or more years relevant work experience in financial services or insurance industry.Advanced Knowledge of compliance laws, regulations and regulatory expectations.Advanced knowledge of data analysis tools and techniques with demonstrated ability to evaluate risk and make recommendations.Demonstrated ability to perform complex analysis and provide insights and recommendations to business and/or compliance partners.Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions.-- This will take approximately 5 minutes.-- Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Experience:4+ years of experience leading the design, implementation, and maintenance of a complaint management operational, compliance, or risk management framework in a large financial institution4+ years of compliance or risk management experience that includes the implementation of complex initiatives and development of policies, procedures and monitoring routines.Demonstrated experience analyzing and synthesizing data to drive insights and identify regulatory, operational, or emerging risks.CRCM certification.Experience interacting with auditors and regulators.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.-- Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 3/30/20 by 11:59 pm CST time.

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