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Consumer Reporting, Manager

Company: USAA
Location: Peoria
Posted on: March 25, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Consumer Reporting manager for the Phoenix Campus.

Responsible for consumer reporting validation and analyzing credit bureau disputes. Provides business solutions and support internal clients, provides process recommendations, and identifies trends. Protects member's financial interest by minimizing credit risk exposure and by ensuring optimal customer service. Motivates team to meet project deadlines, achieve departmental goals and develops employees through regular coaching and feedback that leads to improved results. Ensures employees have the information, resources, and authority to accomplish business objectives. Implements and executes business plans, drives and champions change, and provides feedback to senior management. Maintains knowledge of credit bureau dispute processes and procedures. Maintains knowledge of applicable bank products and processes.Job Requirements

  • Leads the tracking and analysis of disputes to identify emerging trends, and partners with strategy teams to develop countermeasures to identify, detect, and prevent potential credit and reputational risks.
  • Oversees and monitors day-to-day operations and represents the department on initiatives and projects.
  • Routinely meets with key stakeholders and business partners to ensure work processes are executed as planned.
  • Provides timely response to key stakeholders on member complaints tied to credit bureau dispute inquiries, validation, processes, and procedures.
  • Proactively identifies opportunities to improve operational effectiveness.
  • Implements and monitors processes and performance standards.
  • Provides feedback for improvements to process and product owners.
  • Removes obstacles and champions change that provide improved member service and enhanced internal efficiencies.
  • Maintains current knowledge of changes in regulations and in the industry that may impact operations.
  • May respond to regulatory inquiries and/or internal inquiries as necessary.
  • Responsible for new employee selection, employee development, performance evaluation, coaching, corrective action, and all manager-related administrative functions.Minimum Experience
    • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree
    • 6 or more years financial services experience to include 3 or more years of credit bureau disputes or operational and regulatory experience in one or more of the following areas: Legal, Risk, Compliance, Internal audit, FCRA, FDCPA, or other related experience.
    • 2 or more years of management or leadership experience*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred
      • Knowledge of both direct and indirect dispute processing (e-Oscar and EWL)
      • Knowledge of deposits disputes process
      • Proficient at disputes for credit card, consumer loan, and home equity products
      • Experience training new team members on the disputes process and procedures by type of disputeThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 3/09/20 by 11:59 pm CST time. Associated topics: account executive, acquisition, booker, business, consultant, head, lead, manager, monitor, recruiter

Keywords: USAA, Peoria , Consumer Reporting, Manager, Executive , Peoria, Arizona

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