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Non-IT Program/Project Management Lead - Bank Omnichannel Sales & Service

Company: USAA
Location: Peoria
Posted on: March 19, 2020

Job Description:

Purpose of JobWe are seeking a talented Non-IT Program/Project Management Lead to support the Bank Sales and Service division for our San Antonio, TX, Plano, TX, Phoenix, AZ or Tampa, FL facility.Engages in the planning, execution, and delivery of programs and projects intended to accomplish business goals and objectives within prescribed time frames and budgets. Develops an expert understanding of how project activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders and project/program teams to ensure objectives are met.Job RequirementsDrives implementation of multiple, highly complex project/program initiatives typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives.Works closely with cross-functional teams and resources to achieve program and project milestones within established timeframes.Manages risk by using established project management processes to address execution challenges associated with quality, schedule and costs.Plans, directs, and coordinates activities for highly complex programs and projects to accomplish goals and objectives within a specified timeframe and budget.Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators.Communicates with project stakeholders and executive/senior management, and provides insight on issues through root cause analyses.Facilitates collaboration on creative alternatives to project challenges with subject matter experts.Removes obstacles and impediments to ensure business and operational objectives are met.Drives adoption and challenges standards. Leads subject matter experts.Manages ambiguity and consistently seeks to drive clarity amongst project stakeholders.Minimum RequirementsBachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.8 or more years of relevant experience in project or program management.Expert knowledge of project management tools and methodologies.*Qualifications may warrant placement in a different job level.*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Sales and Service Strategy and execution within a Financial InstitutionRegulatory compliance focused program/project management experience2+ year of Retail banking experience (Branch or Call Center)Master's degree is a plusExperience working in an ambiguous roleThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.

Keywords: USAA, Peoria , Non-IT Program/Project Management Lead - Bank Omnichannel Sales & Service, Executive , Peoria, Arizona

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