Security Service Technician - Phoenix, Glendale and Surprise, AZ
Company: Cook Solutions Group
Location: Phoenix
Posted on: January 18, 2026
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Job Description:
Job Description Job Description Cook Solutions Group, listed as
a 100 Best Companies to Work for, is looking for a Full-Time
Security Service Technician with excellent customer service,
communication, and time management skills, a professional attitude
and appearance, and the ability to integrate into our "We Make It
Happen!" culture. Responsibilities include, but are not limited to,
installing wires and equipment, responding to service calls,
conducting site surveys, performing installation startup, system
commissioning, and customer training by performing the following
duties. Location: Phoenix, Glendale & Surprise, AZ areas Pay:
$22-$32 hour DOE and Certifications What you’ll do: 1. Travels to
client’s site for alarm failure troubleshooting and repair. 2.
Installs and services electronic and physical security products
including pulling wire per 3. Installs and wires electronic
equipment used in systems. 4. Accounts for all installation and
service tools/equipment and all job parts/inventory. 5. Tests all
installed/serviced equipment to ensure proper performance and
compliance with customers’ requirements and all applicable codes.
6. Troubleshoots and repairs electronic and physical security
equipment. 7. Communicates important project status information to
management as necessary (installation or service). 8. Communicates
with customers on job status or completion (installation or
service). 9. Conducts site surveys upon request of management. 10.
Completes and turns in all required paperwork in a timely manner
according to established procedures and deadlines, i.e., time
sheets, expense reports, change orders, equipment transfers, etc.
11. Follows Purchasing procedures using database system and
supervisor approval to account for products needed. 12. Maintains
and controls assigned truck stock inventory in an organized manner.
Reports stock items during company inventory audits. 13. Maintains
control and safeguards all company or customer property or
information of which employee has been entrusted. 14. Ensures
company vehicle is maintained according to established standards.
Keeps vehicle clean, inside, and out. 15. Maintains clean driving
record and operates company vehicles using safe driving practices.
16. Responsible for training less experienced employees and
trainees on company procedures, systems, and installation/service
techniques. 17. Ensures all work is preformed to CSG quality
standards and practices. 18. Works in compliance with Federal/State
laws regarding safety of self and others always. 19. Expected to
solicit new business when not working on service or installation.
What you'll bring: High School Diploma or GED equivalent required.
2 - 5 years of electronic and physical security service and
installation experience and/or training; or equivalent combination
of education and experience. Valid driver's license and clean
driving record. Knowledge of security equipment such as alarm
systems, access control, video, CCTV systems, drive up systems, &
under-counter teller equipment is preferred. Knowledge of Bosch,
DMP, March DVR, 3VR, and/or Lenel Access control product lines
preferred. Customer service experience is a plus. Ability to travel
up to a week if necessary. The employee is occasionally required to
sit; climb or balance; stoop, kneel, crouch or crawl. The employee
must occasionally lift and/or move up to 100 pounds and regularly
lift and/or move up to 50 pounds. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions Benefits Cook Solutions Group (CSG) provides
our employees with the most comprehensive benefits program to
enhance their quality of life. CSG employees enjoy competitive
salaries; CSG pays 90% of the PPO insurance premium for the
employee; 100% for a high deductible plan, and 50% for the
dependents. Both plans have reasonable deductible levels and co-pay
amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid
holidays per year; 16 hours of Paid Time Off a year for volunteer
time through the Cook Career Builders program; Technician benefits
that include commute time, company vehicle and gas card, quarterly
bonus program, tuition reimbursement and much more! Why work at
Cook Solutions Group? We know our employees are what make our
business succeed. That’s why we’ve cultivated a casual, upbeat
environment that enhances productivity, satisfaction, and
retention. We strive to provide the best, most equitable and
cost-effective benefits for employees. New employees become
eligible for benefits on the first of the month following the
60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible
scheduling, maintain a healthy work-life balance, and volunteer in
their communities through our Cook Community Builders program.
Equal Opportunity Cook Solutions Group is committed to equal
employment opportunity. We will not discriminate against employees
or applicants for employment on any legally recognized basis
[“protected class”] including, but not limited to race; color;
religion; genetic information; national origin; sex; pregnancy,
childbirth, or related medical conditions; age; disability;
citizenship status; uniform service member status; or any other
protected class under federal, state, or local law.
Keywords: Cook Solutions Group, Peoria , Security Service Technician - Phoenix, Glendale and Surprise, AZ, Engineering , Phoenix, Arizona
