Manager III, Customer Engineer
Company: APPLIED MATERIALS
Location: Peoria
Posted on: May 23, 2023
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Job Description:
Key ResponsibilitiesDevelops and maintains customer relationship
with all relevant individuals in his/her district at all times, at
all levels. Performs regular customer visits.Manages, coaches and
directs all customer engineers in his/her district. Responsible for
salary planning, career planning, corrective actions where
necessary, establishes objectives and performance appraisals. Gives
formal updates to all employees. Business, new hires, new products.
Can invite any guest speaker.Initiates reports necessary for the
business. Be the prime interface with the Product Divisions: tech
support, training, spares, reliability.Monitors the CSD Award
Program with quarterly results (election, announcements). Monitors
the "mentor" program so that all new engineers have a defined
mentor.Executes escalation procedure.Responsible for account
planning with District Sales Engineer. Provides support plan for
system sales to CSD Management, Sales, Field Engineering.
Responsible for financial forecast for his/her district.
Responsible for cost efficiency with the district. Measured by the
financial result.Responsible for system installation; planning,
reporting and execution, pre-facility meeting, start-up meeting,
process support identification.Manages RMA procedure. Measurement
of the engineers on their effectiveness. Manages accuracy,
understanding and update of Customer Engineer hours tracking.
Personal cross check and signature, measures customer engineers,
takes corrective action with customer engineers. -Functional
Knowledge
Keywords: APPLIED MATERIALS, Peoria , Manager III, Customer Engineer, Engineering , Peoria, Arizona
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