Scheduling Supervisor
Company: Neighborhood Outreach Access To Health
Location: Phoenix
Posted on: April 1, 2026
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Job Description:
Description Neighborhood Outreach Access to Health (NOAH) is a
Federally Qualified Health Center (FQHC) that offers comprehensive,
integrated, and affordable healthcare services to people in need.
We serve over 40,000 neighbors with a variety of services,
including medical, dental, behavioral health, nutrition, preventive
health, eligibility assistance, and health education program At
NOAH, we are dedicated to promoting the overall wellness of our
employees by fostering a supportive and balanced work environment.
We understand the importance of physical, mental, and emotional
well-being, and we strive to create a workplace where our team
members can thrive both personally and professionally. Join us in
making a difference in our community while enjoying a fulfilling
and rewarding career Job Summary: The Scheduling Supervisor
provides leadership to the scheduling staff, high quality customer
service to patients, and serves as the main point of contact for
the organization. Supervisory Responsibilities: Oversees the
day-to-day operations and work assignments of staff. Provides
training, advice, and direction for staff. Delivers regular
performance feedback and constructive performance evaluations;
follows established disciplinary and termination procedures as
needed. Ensures staff adhere to and follow all organizational
policies, safety standards, and healthcare regulations.
Duties/Responsibilities: Enforces policies, procedures, and
workflows within the scheduling scope. Ensures high levels of
customer service and accurate and timely processing of patient
requests. Performs Registration/Scheduler and Patient Navigator
duties as needed. Oversees the General Surgery Program or specialty
programs and responsibilities, and Saturday Clinic, Serves as a
resource for patient scheduling, medical record management,
referrals, prior authorizations and software applications. Assists
with the training of department employees, collaborates with the
system trainers to ensure ongoing training within the department.
Serves as a resource and assists staff with complex issues.
Maintains current knowledge of HIPAA, Federal regulations, state
regulations and hospital policy regarding admission and
registration procedures and reimbursement criteria. Attends
departmental meetings in order to enhance communications within
departments. Manages patient flow and monitors patient wait times.
Assists in resolving issues and conflicts efficiently. Promotes and
provides access to care. Assesses and analyzes customer feedback.
Develops and implements training and quality assurance programs for
new hires and experienced employees. Handles absentee replacement
on short notice; covers shifts as needed. Identifies and recommends
or acquires updates and expansions to technology, equipment, and
policies that may improve customer service and retention. Acts as a
liaison between the customer service department and other divisions
in the company. Attends, participates, and/or assists in meetings,
trainings, community outreach activities, continuing education
opportunities, and other activities as required. Performs other
related duties as assigned. Qualifications Required
Skills/Knowledge/Abilities: Strong supervisory skills. Personality
and demeanor to deal with the public and assist ill, older, or
distraught patients. Knowledge of insurance plans and requirements.
Knowledge of physician specialties and hospital services offered.
Knowledge of medical terminology. Knowledge of compliance
requirements affecting role, including HIPAA/Privacy Practices.
Exceptional communication skills. Basic office skills such filing
and data entry; type a minimum of 45 words per minute. Good
organizational skills. Proficient with computers; Experience with
word processing and computer databases required. Ability to
exercise confidentiality, discretion, and good judgement. Ability
to speak English and Spanish preferred. Education and Experience:
Required: High School Diploma or GED. Preferred: Associate's
degree. 3 years of healthcare related customer service, scheduling,
registration, or relevant experience. 2 years of training and/or
leadership experience. Other Requirements: New Hires are required
to pass pre-employment background check and drug testing (effective
11/1/2022).
Keywords: Neighborhood Outreach Access To Health, Peoria , Scheduling Supervisor, Customer Service & Call Center , Phoenix, Arizona
