Company: The Montecito Senior Living - Administrative
Posted on: November 12, 2021
Reports To:--Administrative Assistant/Business Office Manager
Mission Statement:Our mission:Celebrating the ART of life at all
stages through managed Retirement, Independent Living, Assisted
Living and Alzheimer communities by anticipating andmeeting
residents' needs with the highest levels of expertise, compassion,
and quality care.
Employees of Art--gan Communities are considered a Member of the
Art--gan family so will hereafter be referred to as Member(s) in
all Art--gan documents.
Position Summary:This position is often the first person who is
encountered when visitors enter the Community. As such, it is
primary that all persons who come to or pass by thefront desk are
greeted in a warm and professional manner. The receptionist is
responsible for answering Community telephone,
greetingguests/visitors/residents who come to the front desk,
assuring that all visitors to the Community sign in and sign out,
providing basic directions, and assuringthat the First Impressions
Standards are followed at all times. The receptionist may perform
specific business office functions as designated by the
CommunityAdministrative Assistant/Business Office Manager (AA/BOM)
or the Executive Director (ED).
Essential Job Functions:Listed below is an outline of the essential
job function requirements. This listing of essential job function
expectations in no way implies that a Member isexpected to do the
physical abilities specified on a daily basis. It is simply a
definition of the physical expectation requirements should the need
arise. AllMembers with Receptionist Responsibilities are expected
to be able to meet or exceed the essential job function
- Be a team player and behave in a professional manner at all
times while in the course of employment and/or on the Community
- Avoid sharing personal information with residents and/or their
- Physically able to lift up to 35 pounds on a frequent basis and
70 pounds on an occasional basis.
- Physically able to carry up to 10 pounds on a frequent basis
and up to 35 pounds on a rare basis for up to 100 yards.
- Physically able to stand/walk up to 20% of the
- Physically able to sit up to 95% of the workday.
- Physically able to climb stairs and climb onto and off of a
- Physically able to twist, bend, stoop, crouch and kneel
occasionally to frequently throughout the workday.
- Physically able to handle, grasp and reach occasionally to
frequently throughout the workday.
- Able to hear and speak as necessary to communicate with
residents, prospective residents and their families, coworkers,
visitors and guests.
- Able to see as necessary to do their job safely.
- Be honest, trustworthy, patient, dependable, and
- Observes the practices of dignity and hospitality with respect
to residents, families, visitors and community personnel.
- Demonstrates sound judgment and initiative in decision-making,
priority setting, and assisting in achieving community
- Able to work well with others and be able to follow
instructions (oral and written) accurately, timely and
- Maintains a professional appearance while on-site and/or in the
course of employment.
- Be drug and alcohol free and have a clean police record. May be
subject to random or specified drug and alcohol screening (see
- Be free of communicable diseases.
- All Members are required to be awake and alert during their
entire work shift. Sleeping on the job site is unacceptable, even
in Community break rooms.
- Members may be paid for meal breaks when they are required to
be on-call, such as night shift or Members accompanying residents
- Members who are paid for lunch periods due to being on-call
during lunch and breaks may not leave the Community during paid
break/meal times. If this paid meal break occurs during a resident
outing, the Member must stay with the residents during the paid
Duties and Responsibilities:Listed below is an outline of the
duties and responsibilities that the Member may be required to
perform. This listing of expectations is not to be construed asan
all-inclusive list and in no way states or implies that these are
the only duties the Member will be required to perform.
- Provide secretarial support for the Community as requested by
the AA/BOM or ED.
- Answer telephones per Art--gan first impression standards,
route calls and take and relay messages as appropriate.
- Assist the AA/BOM or ED with projects/duties as requested.
These duties may include, but are not limited to;
- Completing reference checks on prospective employees.
- Preparing blank resident charts for new move-ins.
- Generating requested reports.
- Assisting with invoice processing and/or bank deposit
- Assisting with new resident and departing resident
- Monitor Member attendance.
- Assisting with payroll processing.
- Conduct tours for potential residents, family members,
community members, etc. as requested.
- Maintain a resident roster, which also indicates the resident's
unit number and personal telephone number.
- Order office supplies and maintain an inventory.
- Ensuring that Community Lobby is clean and presentable with
fresh water and coffee supplies.
- Must greet and direct all visitors in a professional
- Type letters, memos, minutes, notices, etc. as
- Sort and distribute incoming mail, packages,
- File business office material as requested.
- Fax and/or copy material/correspondence as requested.
- Address and stamp outgoing mail as requested.
- Provide blank job applications to persons seeking
- Maintain positive Member relations.
- Assist with keeping all records up to date for business office
personnel (such as time cards, attendance records, performance
evaluations, training documents, etc.) as requested.
- Follow up on job assignments to assure completion on a timely
- Respond to resident, family and coworker concerns in a timely
manner, including reporting the concerns to the appropriate
- Observe the practices of dignity and hospitality with respect
to residents, families, visitors and community personnel.
- Attend mandatory in-services.
- Attend meetings as requested/required by the AA/BOM or
- Observe and maintain the confidentiality of residents,
resident's family members, community members, coworkers, etc., as
- Possess the ability to represent the Art--gan "Celebrating the
ART of Life" philosophy to residents, their families, visitors,
government agencies, vendors and the general public.
Education and Special Requirements:
High School Diploma or equivalent.
- 1 year practical secretarial or similar experience. Accounting
experience a plus.
- Able to work efficiently in spite of possible constant
- Able to multi-task.
- Able to fluently speak, write, read and understand
- Able to write effective and accurate reports and
- Be highly organized and ability to pay attention to
- Professional in appearance and demeanor.
- Have excellent interpersonal skills
- Have outstanding customer service attitude and
- Able to add, subtract, multiply and divide in all units of
measure and while using whole numbers, common fractions and
- Prefer previous experience in a health care setting.
- Have excellent work habits/work ethic.
- Displays a genuine interest in the needs of the aged.
- Able to relate positively, effectively and appropriately with
residents, families/surrogates, community members, contractors and
all levels of personnel.
- Self-motivated and well organized.
- Demonstrates integrity, imagination and initiative while
showing appropriate manner and conduct.
- Have ability and desire to relate well to persons of varying
backgrounds, abilities and expectations.
- Have required background check with no convictions in violation
of applicable state/federal laws and no disqualifying
- Must be bondable.
- Understands and works at all times with Standard Precautions
and prevent the spread of infections and disease.
- Becomes familiar with and follow Community Standards of
Excellence, policies and procedures.
- Able to work independently, make appropriate decisions in
emergencies and safeguard resident safety and wellbeing while on
- May be subject to falls, exposure to odors, etc. including the
potential exposure to HIV and Hepatitis B viruses.
- The Member may be exposed to resident's domestic pets (dogs,
cats, birds, etc.).
- May be required to have a negative COVID-19 test on file.
Keywords: The Montecito Senior Living - Administrative, Peoria , Receptionist, Administration, Clerical , Peoria, Arizona
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