Technology Audit Director - Change Management

Company: American Express
Location: Phoenix
Posted on: January 9, 2026

Job Description:

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Internal Audit Group at American Express Our Internal Audit Group is a worldwide function with 300 team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk. We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.ow will you make an impact in this role? How will you make an impact in this role? The Director of Audit will lead the function responsible for providing strategic support of department-level change initiatives related to enterprise risk framework updates, audit process and system changes, and skills development. This role builds alignment between the internal audit function and enterprise risk management priorities to drive consistent implementation of new audit methodologies, tools, and risk coverage approaches. Key Responsibilities: • Audit Portfolio Support: - Serve as a central point of contact and coordination for Audit Leader Portfolios, Professional Practices and Risk Transformation PMO to ensure consistency and completeness in audit change execution risk coverage. - Partner across the Change Director Community to operationalize and update risk universe components, including risk statements, control expectations, and testing approaches standards. - Facilitate the implementation of enterprise risk framework changes into audit practices. • Change Management & Implementation: - Lead planning and execution of change initiatives related to updates in enterprise risk frameworks, taxonomies, and associated control libraries. - Oversee change management strategies and communications to ensure successful adoption of new tools, templates, or methodologies - Partner with Product Management, Professional Practices, and Technology teams to drive rollout of new audit platforms, enablement tools, and automation capabilities. • Stakeholder Engagement & Governance: - Collaborate with key stakeholders in Risk, Compliance, Technology, and the Business to stay ahead of enterprise changes impacting the audit approach. - Represent the audit team department in cross-functional forums related to changes being driven from Project ACE and Project Guardian risk taxonomy governance, control standards, and risk oversight initiatives. • Enablement & Training: - Work with Audit Training and Professional Practices to ensure timely enablement of audit staff on changes to risk frameworks, tools, and processes. - Lead knowledge-sharing sessions and develop communications to support upskilling across the department. • Reporting & Monitoring: - Establish metrics and dashboards to monitor adoption and effectiveness of implemented changes. - Provide updates and recommendations to senior leadership on risks, dependencies, and opportunities for continuous improvement. Minimum Qualifications: • Bachelor’s degree in accounting, Finance, Business, or related field • 8 years of experience in internal audit, risk management, or controls. • Strong understanding of risk frameworks control assessment processes, and internal audit methodologies. • Proven track record leading complex change or transformation efforts within large, matrixed environments. • Exceptional stakeholder engagement and communication skills. Preferred Qualifications: • Financial Services experience • Experience with audit tools and technologies, risk/control libraries, and agile methodology. • Professional certifications (e.g., CIA, CPA, CISA, CRMA) Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities

Keywords: American Express, Peoria , Technology Audit Director - Change Management, Accounting, Auditing , Phoenix, Arizona