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Collections Specialist

Company: American Express
Location: Peoria
Posted on: June 21, 2022

Job Description:

You Lead the Way. Weve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Role & Responsibilities:Meaningful, rewarding work performed with integrityEvery one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, theyre problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Heres just some of what youll do in this role:

  • Deliver world-class customer service, whilst responding to Customers inquiries and problems
  • Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express
  • Make decisions based on risk assessment and the Customer profile
  • Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Handling inbound and outbound calls from our consumer and small business card members
  • Document necessary information
  • Re-prioritize to adapt to the ever-changing environmentPreferred QualificationsUnique career journey shaped by your talent and curiosity
    • Demonstrate personal excellence by remaining positive and resilientin difficult situations
    • Able to demonstrate empathy whilst being assertive in order to achieve the required outcome
    • Display a passion to serve by delivering outstanding service in every interaction with our Customers
    • The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
    • Strong interpersonal, communication and listening skills
    • Strong verbal and written communication skills
    • Assertiveness to handle difficult conversations
    • Excellent negotiation, influencing and resourcefulness skills
    • Analytical and problem-solving skills with strong attention to detail
    • Outstanding organizational skills
    • Navigate multiple systems and digital tools to service our Customers
    • Confidence to work in a virtual environment.Schedule:Business hours of operations are seven (7) days a week from 5:00 a.m. to 10:00 p.m MT. Shift differentials for nights and weekends are provided. Candidates must be flexible as shifts will be provided during the training period.
      This position will work in a hybrid model with a combination of in-office andvirtualwork from home.Location:18850 N 56th St. Phoenix, AZ 85054 (Desert Ridge)If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.'American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers/Employees - Click here to view the poster and supplement and the. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.#RAD_GSGHybridby Jobble

Keywords: American Express, Peoria , Collections Specialist, Accounting, Auditing , Peoria, Arizona

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