Spa Manager (4 Star Rating) - Phoenician, A Luxury Collection Resort, Scottsdale - (19180758)
Company: Marriott International, Inc.
Posted on: March 14, 2020
Here's To Your Journey with The Luxury Collection The Luxury
Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world's
most enriching and desirable destination experiences. Our mission
is to guide our guests, these seasoned travelers on transformative
journeys that touch their spirits, enrich their lives and create
lasting memories. If you are someone with an appreciation for
evocative storytelling and a desire to provide genuine,
personalized, and anticipatory service, then we invite you to join
us on our journey and explore a career with The Luxury Collection.
The Phoenician, A Luxury Collection Resort, Scottsdale, located at
6000 E Camelback Rd, Scottsdale, Arizona, 85251 is currently hiring
a Spa Manager (4 Star Rating). Responsibilities include: Position
has responsibility for supervising and coordinating activities of
employees delivering spa services, including salon, skin care,
program coordination, reservations, reception desk, massage and
locker room areas. Position focuses on ensuring guest and employee
satisfaction and achieving the operating budget. Marriott offers
relocation assistance for this job opening which is US and Canada.
CANDIDATE PROFILE Education and Experience High school diploma or
GED; 2 years experience in the spa, guest services, or related
professional area. CORE WORK ACTIVITIES Supporting Management of
Spa Operations and Budgets Assumes the responsibilities of the Spa
Director in his/her absence. Ensures all employees have the proper
supplies, equipment and uniforms. Comprehends budgets, operating
statements and payroll progress reports as needed to assist in the
financial management of department. Manages supplies and equipment
inventories within budget. Maintains cleanliness of spa and related
areas and equipment. Understands the impact of department's
operations on the overall property financial goals and objectives
and managing to achieve or exceed budgeted goals. Ensuring and
Delivering Exceptional Customer Service Sets a positive example for
guest relations. Interacts with guests to obtain feedback on
product quality and service levels. Handles guest problems and
complaints. Empowers employees to provide excellent customer
service. Emphasizes guest satisfaction during all departmental
meetings and focusing on continuous improvement. Strives to improve
service performance. Conducting Human Resources Activities Solicits
employee feedback, utilizing an open door policy and reviewing
employee satisfaction results to identify and address employee
problems or concerns. Ensures employees understand expectations and
parameters. Brings issues to the attention of the department
manager and Human Resources as necessary. Observes service
behaviors of employees and providing feedback to individuals.
Participates in employee progressive discipline procedures.
Participates in an on-going employee recognition program. Reviews
comment cards and guest satisfaction results with employees.
Supports a Spa orientation program for employees to receive the
appropriate new hire training to successfully perform their job.
Supervises on-going training initiatives and conducting training
when appropriate. Establishes and maintains open, collaborative
relationships with employees and ensuring employees do the same
within the team. Celebrates successes and publicly recognizes the
contributions of team members. Ensures property policies are
administered fairly and consistently, disciplinary procedures and
documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process. Assists the Spa Director in managing the day-to-day
operations of the spa as necessary. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Peoria , Spa Manager (4 Star Rating) - Phoenician, A Luxury Collection Resort, Scottsdale - (19180758), Accounting, Auditing , Peoria, Arizona
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